Experience

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  Travel service / smartwings

  Feb 2013 - Sept 2015

  Flight attendant

  • Numerous routine technical and safety procedures• Cooperation with global international crew teams• Direct contact with customers

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  Esl worldwide s.r.o. / red & blue design hotel prague

  Dec 2015 - Nov 2016

  Front office clerk

  • Ensure excellent customer experience• First point of contact for customer inquiries

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  Alcron hotel prague

  Dec 2016 - Dec 2019

  • Responsibility for the Front Office operations (day/night shift)• Leadership and training of Front Office staff• Support in dealing with complaint and their solution in professional and pleasant manner• Manual creation in order to simplify daily tasks • Provide customer service in a professional manner• Handle night audit documentation in accordance with company policies and requirements of accounting department• Investigation of out-of-balance accountsEmployee of the month and voted Employee of the year 2017.

  • Service Manager

    Sept 2018 - Dec 2019

  • Night Auditor

    Dec 2016 - Aug 2018
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  Prague residences

  Jan 2020 - Mar 2020

  Residence manager

  • Team management of 10 people, recruitment process• Sales figures analysis and performance reports• Customer service management• Building maintenance• Comply with health and safety regulations• Responsible for customer reviews and overall rating

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  Alcron hotel prague

  Jun 2020 - Apr 2022

  Service manager

  • Responsibility for the Front Office operations • Leadership and training of Front Office staff• Support in dealing with complaint and their solution in professional and pleasant manner• Guidelines creation; process improvements tasks

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  Sap

  May 2022 - now

  Global hr data management associate

  • Manage employee, position and organizational data for all SAP employees around the world through SAP software with focus on Germany • Prepare contracts for candidates in Germany, externally or internally, time management subject expert • Maintain highly sensitive and confidential data, ensure high standard of data quality within SLA• Perform regular quality checks on maintained data to ensure compliance and accuracy• Develop a deep understanding of HR processes to serve as an advisor to customers while providing an excellent customer service, minimizing complains and delays• Collaborate within a global network of SAP’s HR teams as well as managers in all SAP board areas• Training and preparation of onboarding training plans and sessions for new colleagues Show less