Experience

• 

  Lady jane's haircuts for men

  May 2010 - Sept 2015

  -Communicated daily with supervisors, executive, and marketing to implement ideas to increase brand awareness in the market-Managed territory through team communication, organizational skills, weekly scheduling, utilizing software, and problem solving-Drive employees to increase clientele through motivational assignments, consistent education, and immediate support-Trained new managers in hiring, customer service skills, product recognition, and computerized inventory system

  • Regional Manager

    Nov 2014 - Sept 2015

  • Salon Manager

    Aug 2014 - Nov 2014

  • Hairstylist

    May 2010 - Aug 2014
• 

  Kelly

  Sept 2015 - now

  As a Product Development Strategist, I lead initiatives that drive Kelly's innovation culture and advance product and technology strategies across the organization. My responsibilities include:•Driving Innovation: Oversee Kelly's Tech Innovation Council to research, recommend, and implement cutting-edge technologies that enhance operational efficiency and innovation throughout the Kelly ecosystem.•Technology Pilot Oversight: Manage Kelly's IT Technology Pilot process, collaborating with stakeholders and vendors to evaluate, pilot, and implement new technologies, including vendor selection, contract negotiations, demo coordination, success measurement and overall move forward recommendation.•Product Development and Strategic Expansion: Execute agile product development processes, including traditional and talent-focused approaches, digital re-engineering of existing solutions, and bringing new products and services to market. Additionally, I contributed to key initiatives such as the KellyNow application launch, talent research, workflow optimization, and identifying expansion opportunities for future growth.•Cross-Functional Leadership: Act as a key liaison between executive leadership and teams to align innovation strategies and ensure project success.•Project Management Excellence: Delivered an MVP for transitioning Kelly’s Service Desk and MAC (Manage, Add, Change) Requests from Salesforce to ServiceNow, a new technology I introduced to the organization, on a tight timeline (6 months) and under budget. Show less -Lead team of analysts and supervisors with $366M in secondary supplier payables, both domestic and global, for a variety of customer programs-Audit receivables and payables to mitigate negative financial impact to Kelly’s stakeholders, while ensuring SLA’s are being met-Provide analysis of monthly metrics and department financials to upper leadership, including balancing of secondary supplier revenue, markup, and expense accounts-Successfully meet and maintain department goals of documenting processes and setting standards related to secondary supplier processing, while continuing to review for efficiencies and process improvements-Responsible for the reconciliation and transmission of Federal and State 1099 reporting, California 592B filing and Puerto Rico 480 filings for all of Kelly-Remain key contact for secondary supplier processes related to ad hoc projects, currently working to replace front and middle office systems Show less -Managed accounts receivable team by coaching, training and motivating them to achieve top results-Developed and maintained effective communications with accounts receivable specialists, managers, and executives to avoid escalation issues with customer payment delays-Implemented contingent plans for my team by ensuring everyone is successfully educated with aging reports, corporate goals and how to reach them-Analyzed aging reports biweekly and build plans for account receivable team-Cultivated system functionality and streamlining workflow processes Show less -Efficiently collect past due balances by resolving billing discrepancies, maintain customer invoice aging reports, and follow up on past due invoices-Communicate with management and field as urgent issues arise, including potential bad debt or sales adjustment situations-Administer account reconciliations and work with internal and external customers to ensure customer requirements are met with regards to management receivables and reducing past due dollars and bad debt-Prioritize accounts based on how critical the account is and assist the Branch in determining what needs to be addressed-Oversee a complex receivable portfolio and reduce past due dollars Show less

  • Product Development Strategist

    Oct 2022 - now

  • Secondary Supplier Processing Area (SSPA) Senior Manager

    Oct 2020 - Oct 2022

  • Accounts Receivable Manager

    Dec 2018 - Oct 2020

  • Accounts Receivable Supervisor

    Jul 2017 - Dec 2018

  • eAccounts Receivable Analyst

    Sept 2015 - Jul 2017