Sam Hendrix-Okogie

Sam hendrix-okogie

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  • Timeline

  • About me

    Account Manager at Rexxys Systems Limited || Customer Service Executive, Project and Client Relationship Manager

  • Education

    • Bowen university

      -
      Bachelor of science (bsc) computer science
    • Trinity international college

      -
  • Experience

    • Dormanlong engineering

      Jan 2008 - Jan 2008
      Ict trainee

      • Installing and configuring computer hardware(Desktops, laptops, printers and scanners)• Monitoring and maintaining computer systems and networks• Responding in a timely manner to service issues and requests• Providing technical support across the company • Repairing and replacing equipment as necessary

    • Delta state scholarship board

      Oct 2010 - Oct 2011
      It officer(nysc)

      • Deployment and configuration computer hardware and software.• Monitoring and maintaining computer systems and networks• Responding in a timely manner to service issues and requests• Providing technical support across the company • Repairing and replacing IT equipment when necessary

    • Applied-tech

      Oct 2011 - Sept 2012
      It officer

      • Deployment and configuration computer hardware and software.• Monitoring and maintaining computer systems and networks• Responding in a timely manner to service issues and requests• Providing technical support across the company • Setting up accounts for new users• Repairing and replacing IT equipment when necessary

    • Fadoc globalink nig. ltd

      Oct 2012 - Jan 2014
      It officer

      • Direct and coordinate the local implementation of IT operation• Coordinates IT purchases to ensure effective deployment of solutions.• Installing and configuring computer hardware and software• Monitoring and maintaining computer systems and networks• Responding in a timely manner to service issues and requests• Providing technical support across the company • Setting up accounts for new users• Repairing and replacing equipment as necessary• Networking

    • Fadoc globalink nig. ltd.

      Sept 2014 - Dec 2015
      Head of operations

      • Develop, implement, and review operational policies and procedures.• Oversee expenses and budgeting to help the organization optimize costs and benefits.• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.• Build alliances, partnerships and relations with customers, vendors, partners and other stakeholders• Coordinate customer service operations and find ways to ensure customer retention• Promote and encourages top performance and high morale amongst staff.• Identify and address risk, problems and opportunities for the company• Prepare report on operational/Project performance/status and suggest improvements Show less

    • Rexxys systems limited

      Jan 2016 - now

      • Administer client and vendor (OEM) accounts.• Manage and coordinate projects.• Build and maintain strong, long-lasting client relationships.• Prepare and issue client quotations.• Prepare tender documents for business opportunities.• Negotiate contract terms and close an agreement.• Analyze customer needs and identify product solutions to fit those needs, desires, and budgets.• Growing and developing new businesses with existing clients.• Ensure the timely and successful delivery of our solutions and project deliverables according to customer needs and objectives.• Prepare reports on account status or project status.• Monitor and review SLA performance.• Ensures Proper documentation and sign-offs are needed for job completion.• Ensure proper invoicing for completed jobs and projects and follow-up on unpaid invoices. Show less • Prepare Bids and respond to RFIs/RFPs• Review and validate customer design requirements as well as solutions that optimize value for the customer and the firm• Secures input from all necessary solution stakeholders within the customer firm.• Prepare the Bill of Material• Ensure technical documentations, configuration and provisioning guides are prepared for customers• Managed day-to-day client and internal service requests and document all services performed• Follow technology trends and introduce new products or solutions accordingly Show less

      • Project Operations and Key Account Manager

        Oct 2018 - now
      • Presales Engineer

        Jan 2016 - Nov 2018
  • Licenses & Certifications

    • Agile project management certifications

      Coursera
    • Salesforce sales and crm

      Coursera
    • Sophos certified engineer

      Sophos
    • Data analysis using microsoft excel

      Coursera
    • Nano tips for using excel with kat norton

      Linkedin
      Jan 2023
      View certificate certificate
    • Google project management professional certificate

      Coursera
      Jan 2022
    • Sophos certified sales consultant

      Sophos
      Jun 2019
    • Nse 3

      Fortinet
      Sept 2021