Experience

• 

  Saudi electricity company

  May 2018 - Aug 2018

  Intern

  Coop Training at Saudi Electricity Company at Main Data Center. I worked as trainee with data center team who’s responsible for monitoring and maintaining high servers performance.

• 

  Teleperformance

  Sept 2019 - Aug 2024

  Former computer & communication analysts for Saudi Aramco IT Customer Relationship department in contact center unit under their contract with Teleperformance company. The company provides IT services assistance to Aramco employees.The position main responsibilities are to:• Communicate complex computer Information into easy-to-understand terminology for non- technical individuals.• Providing first level support and convey resolution to Aramco employee’s IT issues.• Troubleshoot and find a solution for user problems.• Walk user through problem solving process.• Dealing with Remedy System regarding user’s issues. Show less

  • SAP Analyst

    Jul 2021 - Aug 2024

  • IT Technical support Analysts

    Sept 2019 - Jul 2021
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  Aramco

  Aug 2024 - now

  Associate business system analyst

  Saudi Aramco SMP