Experience

• 

  Cambridge co-operative society

  Jul 1978 - Mar 1991

  Relief store manager

  Joined as a management trainee and worked through store management roles in the city centre major department store. Progressed to store manager based in one store with overseeing responsibility for three others, all day to day running of 10,000 sq ft Home stores.

• 

  World duty free (autogrill retail uk)

  Mar 1991 - Dec 1996

  Merchandise manager

  Joined as Department Manager overseeing one third of the shop and a shift of on average 20 team members. Went on a year of secondments troubleshooting and opening new outlets. Appointed Merchandise Manager overseeing all stock related functions including range management in conjunction with central buyers, planagrams, supplier relations, local promotion negotiations, for all areas of the tax free store. Day to day relationship with airport management.

• 

  White hart great yeldham

  Jan 1997 - Mar 2005

  Business manager

  Small business in the high-end hospitality sector. All non-operational business management including devising and managing marketing plans for weddings and events, HR function including writing employment contracts and handling UK and overseas recruitment, and overseeing Front of House managers.

• 

  John lewis & partners

  Sept 2005 - Feb 2021

  Provide operational support for a portfolio of Product Information Management (PIM) and pricing systems, location data, shelf-edge labelling (third party) and other niche areas, including incident management, problem solving and change management using ServiceNow.Migrated from entirely waterfall methods and ways of working to DevOps model complete with Jira based Kanban, ceremonies, creating documentation in Confluence, presentations to users, etc.Waterfall and Agile techniques, requirement gathering / elicitation in order to design and implement change requests. Fully experienced with Business Analysis tools and techniques including UML modelling in Enterprise Architect, Visio. SME to a major Oracle ERP implementation and a new PIM system (and its in-house predecessor). Supported a wide range of projects, enabling me to merge my system and business experience to provide a unique insight in developing solutions that provide business benefits that outweigh delivery and support costs, in line with landscape / architecture, including online / digital development, working between the business and technical teams, translating business requirements for stakeholders into technical requirements. Experienced with UX and CMS.Mentor junior BAs on business analysis skills and techniques. Oversee managed service teams from two suppliers. Show less

  • Business Analyst

    Jan 2014 - Feb 2021

  • System Support Analyst

    Oct 2006 - Dec 2013

  • Merchandise Administrator

    Sept 2005 - Oct 2006
• 

  Capgemini

  Mar 2021 - now

  As an Applications Consultant, I am responsible for a portfolio of applications in the Product and Pricing space. I liaise between the client business teams and the offshore delivery team to specify requirements for small change and to maintain system stability. Additionally I'm lead for Innovation on the account, driving collaboration by empowering our people to see things and fix them together.

  • Senior Consultant

    Jan 2023 - now

  • Application Consultant

    Mar 2021 - Jan 2023