Experience

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  Armenian forests ngo

  Jan 2007 - Mar 2008

  System network administrator

  As part of my work for the Armenian Forests NGO, my role was to ensure the smooth running of the company's office in Yerevan, including:- Installation and adjustment of cables for new network nodes- Technical and software configuration of all computers and all peripheral equipment of the company- Support of the website of the company- Working with the company's mail serverSubsequently, at the end of 2016, I also helped the company create the necessary infrastructure to coordinate the activities of their units to meet the requirements of the World Bank under the project "Fleg II" (https://www.facebook.com/groups/FlegII/) Show less

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  Itc llc

  Jan 2007 - Dec 2007

  System administrator

  I worked in the company as a system administrator at the time when the director of ITC was Patvakan Hakhinyan.In my functions was to ensure the uninterrupted operation of the local network, the entire peripheral equipment of the company and all the computers of employees.I worked in the company until its reform, when the new director became Artin Melikian.

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  Olympia group inc.

  Jan 2007 - Dec 2007

  System administrator

  Director of the company : Arthur ZakarianMy functions in the company included:- Ensuring the uninterrupted operation of the local computer network, including all peripheral devices.- Ensuring the uninterrupted operation of all computers, including software and technical support.http://www.olyglobal.com

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  Gfc llc

  Jan 2007 - Dec 2007

  System administrator

  The company's office was in Yerevan and numbered about 15 people.The network had about 10 computers and several units of peripheral equipment.In 2007, in Armenia, the IT sphere was in a very rudimentary state (not counting a pair of low-level engineering companies), so even within such a small company there were always a lot of problems to solve.In my duties, in addition to ensuring the continued operation of the entire network infrastructure and all pieces of equipment (including computers), included:- Work with Internet resources of the company- Working with mail servers of the company- Ensuring a high level of information security for all employees of the company. Show less

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  Antivirus isp

  Jan 2008 - Dec 2009

  System and network administrator

  The "Antivirus" LLC (Yerevan, Malatia-Sebastia region), originally positioning itself as an Internet cafe with my arrival, took several of my ideas for expanding my business.I developed a whole strategy of creating a company that would become a regional Internet provider.Through a number of decisions, both technical and managerial, we were able in a matter of months to become a reliable source of Internet for the whole area where our office was located.I think it's also worth noting that all the solutions, starting with the technicalities, continuing with the price policy and the advertising campaign (with all the elements included in it) were developed by me personally.In addition to Internet-provider activities, we also worked actively on our Internet café, in which my main functions were:- Monitoring and improvement of our network infrastructure consisting of 50+ computers and several units of network equipment- Technical and software diagnostics and ensuring the operability of all cafe equipment. Show less

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  Virusnet computers magazine and isp

  Apr 2011 - Jan 2012

  System administrator and manager

  The office of the company Internet provider "VirusNet" was a place for registration of new users, and also combined a computer equipment store and a service center.My functions included:- Store opening- Inventory of goods, advising potential buyers, selling goods, maintaining financial statements- New users manual registration- Coordination of the activities of the support department and the installation department- Monitoring of the local network with the number of clients about 1000 dispersed in the territory of 40sq.km- Identify errors in the network with the following actions to fix them- Monitoring of all servers of our network, including databases- Setting up and constantly optimizing all processes within our network infrastructure by finding new solutions, learning new technologies and implementing new methods of work at all levels- Ensuring the complete safety of our network infrastructure- Management of several corporate sites, including regular update of premium content for users of our network consisting of different types of multimedia files- Using SMM to promote our products and services- Frontend development of special pages-proposals for holidays / anniversaries and otherMy functions on a regular basis also included:- Assembling computers from components from scratch- Installation and detailed configuration of operating systems on the assembled computers, with subsequent installation and configuration of the software for the needs of each user- Service technical and software maintenance of more than 1000 of our users- Hardware diagnostics for the detection of technical errors with subsequent correction- Technical diagnostics for detecting program errors with subsequent correctionIt should be emphasized that all of the above is about 70% of what I was doing (I couldn't add more because of symbols limitation in LinkedIn), and all of the above I did alone throughout the specified working period.I worked from 9:00 am to 10:00 pm. Show less

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  Motion time llc

  Feb 2012 - Dec 2014

  System and network administrator

  Maintenance of the local area network.Installation and configuration of the peripheral office equipment, as well as the computers, with subsequent installation and configuration of the software for the needs of each user.- Development of the document management system, as well as provision of the conditions for uninterrupted operation of the local network.- Development of corporate regulations and a system for remote management and monitoring of all nodes in the local network (including control of employees)http://www.motiontime.am Show less

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  Mko ojsc

  Feb 2012 - Jun 2017

  System and network administrator

  MKO is the largest company in Armenia dealing with industrial ventilation.My functions included:- Monitoring and detection of errors in the operation of the entire local area network within 3000sq.m. headquarters.- Ensuring the uninterrupted operation of all equipment connected to the local network, including peripheral equipment (printers, scanners, faxes, infrastructure cables)- Providing software and technical support for all computers used by employees in the local network- Providing a high level of security, by improving the security infrastructure (including surveillance cameras, providing RFID access for employees to the factory territory and also working with VPN networks to solve specific tasks).And a lot more. Show less

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  Cjsc vtb bank (armenia)

  May 2012 - Aug 2015

  Processing

  As part of my work in the processing department, the plastic card department of the head office of VTB Bank Armenia, my functions included:- Support of VTB-Armenia bank's clients;- Support of VTB-Armenia bank's VIP clients;- Monitoring and issues handling of all ATMs (realtime);- Monitoring and issues handling of bank's own processing system (realtime);- Fraud control and specific activity logging;- Enhancing support department quality by providing sensitive information to our department managers. Show less

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  Sports and concert complex (համալիր)

  Aug 2013 - May 2014

  It director

  Management of a local area network with a number of nodes of about 2000 dispersed among more than 20000sq.m. (15000+ meters of communication cables).Also, the work on developing a business plan for the "Business Center" within the framework of SCC.

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  Sparkous

  Jan 2015 - Nov 2017

  Co-founder and ceo

  I established a software development company (8-18 members) to outsource to USA, EU, Middle East, and Asia-based companies.Performed functions of Business Analyst, Project Manager, and CEO.Some of our customers:➢ Msheireb Properties (Real Estate development company) (Qatar)➢ Bioderma Laboratories (Pharmaceutical company) (France)➢ Casio Computer Co. (Japanese multinational consumer electronics and commercial electronics manufacturing company ) (Japan / USA)➢ The Clorox Company (American worldwide manufacturer and marketer of consumer and professional products) (USA)➢ Horizon Oil & Gas (Oil & Energy industry) (UAE)➢ Huawei (Multinational networking and telecommunications equipment and services) (China)➢ Kraft Foods Inc. (Fifth-largest food and beverage company in the world) (USA)➢ Lacasa (Architects & Engineering Consultants) (UAE)➢ Pandora (International Danish jewelry manufacturer and retailer) (Denmark)And a lot more.As part of our work, we managed to create Websites / Mobile Apps / Facebook Apps / Mailers (responsive) / Document workflow systems / Systems for collecting and analyzing statistics for internal use and a lot more.I closed the company because I lost interest in working on small projects. Show less

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  Velo club armenia

  Jan 2015 - Oct 2017

  Founder

  At the end of 2014, I founded "Velo Club": the most active, adventurous, and big cycling club in Armenia. At Velo Club, cyclists have the opportunity to share their experience, adventures, skills, and life.Velo Club differs by its Sunday extreme trips. Each Sunday, our cyclists are going to the most beautiful places in Armenia and spend an unforgettable bike ride all day long. The club organizes bicycle excursions not only in Armenia but also outside Armenia.The gathering place "Garage" is the symbol of the club. Prophylactic inspection and repair works of bicycles are done at the Garage.The club also organizes several other exciting and diverse events, such as film screenings, biking exercises, visits to orphanages, and more.The club's long-term goals are:1. The spread of the idea of ​​a healthy lifestyle;2. Introducing a new bicycle culture in Armenia;3. The association of all Armenian cyclists within the framework of the team;4. Creating a platform where everyone can socialize, learn positive thoughts and thinking, and continuously self-advance, extending his worldview.By the end of 2017, we've been working together with Yerevan municipality, Ministry of Sports of Armenia, and the UN World Healthcare Organization. Show less

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  Armenian federation of amateur cycling and cycle tourism

  Sept 2015 - May 2016

  Head of development department

  As the head of the development department, my functions included:- Creation of a system for managing all processes within the Federation.- Creation of a system of document circulation and high-quality communication between the employees of the Federation.- Creation of documentation and system of work with state structures, including embassies of foreign countries.- Consideration, modification and proposal of changes in the legislative framework in articles related to cyclists and cycling (co-operation with the traffic police)- Creation and management of projects aimed at popularizing a healthy lifestyle and obtaining valuable benefits for the country's cycling community.And a lot more. Show less

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  Let's create smile

  Sept 2015 - Oct 2017

  Vice president

  Our organization started its activity in 2011 based on the youth initiative. From the very first days, we organized charity events, involving the problems of homeless people and socially unsecured families, to understand the mood of our society and to assess the level of willingness of our citizens to be involved in supporting such initiatives.In 2013 we registered as a nonprofit organization. Having 2 years of experience in developing and mentoring multi-directional charity events as a youth initiative and understanding what kind of problems such initiatives can meet, we decided to accumulate everybody around us, who wanted to do something useful for our society but didn’t exactly know where to start. So we chose a new development vector, with the main focus on supporting youth initiatives, which are being developed by the ones who care about people in need.In parallel with this project, we were supporting ordinary citizens to get free legal support and also the ones who have good ideas but don’t know how to realize them.Our last long-term project launched in the middle of 2015 was “Food Bank.” Within this project, our volunteers organized periodical gatherings of food, which for whatever reason, stopped being needed in hotels, supermarkets, and food factories, giving it to the people in need within Yerevan and around the borders of our Republic.According to date 2017, we’ve more than two hundred active volunteers, more than one thousand private individuals, and several dozen commercial organizations ready to support our initiatives periodically.Our active and regular participants are more than one thousand participants of nonprofit sports organizations. We cooperate with several state bodies, among them the City Hall of Yerevan, Gyumri, and other cities.By the end of 2017, we have conducted many joint projects with such major international organizations as UN, WHO, and others.http://www.letscreatesmile.org Show less

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  Smart production llc

  Aug 2017 - Oct 2017

  Business consultant, business analyst, agile coach

  (Short term contract)Helped to develop and implement business processes optimization and corporate structural changes (Kaizen / ToC / Lean)- Write out all functions at all levels of the company with subsequent visualization.- Analysis of the work of all departments- Optimization of all processes of all departments with the creation of appropriate documentation, provision of instructions and live training.My work has affected to:Within the framework of the HR department:A system was created to increase employee loyalty and a series of rituals for working with new personnel.Within the framework of the Sales department:Each element of interaction with the client was analyzed and enhanced.Within the Support department, a call processing and statistics collection system was created. As a result of my work, the load on the department from clients was reduced.Within Development department:- The whole process of working with the client in the framework of information gathering was created and documented- The entire project management process was created and documented (Including EPICs gathering, Backlog creation, Backlog decomposition, User-stories writing, User-stories evaluation, MoSCow analyze mechanism, whole testing process (QA/QC/test). Final system was integrated with corporate chat system and GIT)According to the work of each department, for each individual process, the relevant documented documentation was created. All the employees were provided with the necessary instructions and conducted the relevant training. Show less

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  Moon by 1-ring

  Nov 2017 - Feb 2019

  Product manager, program manager

  Complete product and project management of the World's first levitating camera project "The Moon":https://www.indiegogo.com/projects/moon-by-1-ring-world-s-coolest-smart-home-hubI was in charge of most of the strategic decisions of the project, including key goals setting, appropriate tasks development and assignment, and technical teams coordination from day 1 to shipping.The list of my work done within the project in chronological order:➢ Publicly declared requirements gathering from all available sources;➢ Gathered requirements analysis;➢ Requirements technical difficulty analysis;➢ Requirements customer value analysis;➢ Project's legal aspects analysis;➢ Possible risks calculation and risk-mitigation processes/roadmaps creation;➢ SRS (Software Requirements Specification) document creation;➢ Product MVP design;➢ Each particular MVP-element inner-MVP definition;➢ Flawless reporting system creation and in-house team synchronization on 24/7 basis;➢ Product initial wireframing and app UX creation;➢ Project management environment creation and development processes formalization with technical Team-leads;➢ Software teams hiring (incl. interviews, hiring);➢ App features design and documenting;➢ Participation in software solutions-related in-depth researches (Mainly related to SoM, ZigBee, Z-Wave, Cameras, and Lens);➢ Hardware Team forming;➢ Hardware requirements refinement;➢ 1-Ring-Team's Support department guidelines development;➢ Prototype testing and debugging (Linux, together with Software Team);➢ Direct cooperation with Arrow, DigiKey, Mouser Electronics, and Samsung;➢ Direct support of all the teams on blockers/stoppers. Any kind of issue solving 24/7.➢ Continuously coordinating 4 Teams work (Software Team (consisting of UI-UX designer, C++ devs Team and Mobile developers)), Hardware Team (Electronics), Mechanics Team, Components Suppliers) (Over 15 people);Project Management framework: SCRUMBAN. Show less

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  Priotix

  Nov 2017 - Feb 2019

  Product manager, program manager

  Helped to establish the company from scratch and up to a 20+ in-house team members with four successful, released projects in portfolio.➢ Completely solo management of all company projects from the first day of the company establishment and for the next 16 months. During that time I led the eSports gaming ecosystem development management, including three major projects: News Stats and Schedules portal, eSports betting platform, and eSports mobile app.➢ In-house management system and communication channels creation (including initial SOPs)➢ Simultaneous work and coordination of 5 different projects (Overall 30+ team members);➢ Deep involvement in company development strategic planning;➢ Interviewing of potential candidates.===== Projects that I led from concept to shipping =====• Air Operators Registry System for the General Department of Civil Aviation of Armenia (GDCA) under USAID supervisory[14 months]➢ Complete project and product management, and reporting from concept to shipping;➢ Stakeholders guidance, including business analysis, requirements understanding, and complete project documentation;➢ Project team management using SCRUMBAN framework;➢ Handover documentation and System User Manual writing;➢ GDCA members in-house training conduction.• eSports Platform https://win.gg/ [15 months]: ➢ Complete project and product management, and reporting from concept to shipping;➢ eSports market in-depth research;➢ Product feature designs and roadmap development;➢ Working with stakeholders on the key strategic decisions of the product; ➢ Design of the MVP;➢ Product complete documentation in SRS (System Requirements Specification) format;➢ MVP successful launch and product initial optimizations planning.• Win.GG Mobile Apphttps://apps.apple.com/bm/app/win-gg/id1471905054• MGA-Compliant eSports betting platform: https://winners.bet/➢ Project and product management, including required legal documentation research (MGA compliance). Show less

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  Joomag, inc.

  Feb 2019 - Aug 2020

  Product specialist

  Founded in 2009 and headquartered in San Jose, CA., Joomag is the all-in-one platform offering a suite of integrated solutions for every content marketing, digital publishing, corporate communications, and sales engagement need.Among Joomag clients: Harper’s Bazaar, Cosmopolitan, Levi’s, U.S. Army, Harvard University, UCLA, Honda, Subaru, Renault, JetBlue, Delta, and a lot more.While working at Joomag I:➢ Helped to establish a Product Team with team-specific SOPs;➢ Set internal communication processes between the Product Team and all other in-house teams;➢ Refined every part of the product. Significantly improved UI-UX of the platform;➢ Designed countless new features starting from access control mechanisms, subscription forms builder, and email campaigns, ending with a ranking mechanism for mailing system and two new flagship products: Joomag Enhancer and Joomag Analytics;➢ Conducted in-depth data analysis research to better understand our customers and develop processes to make Joomag entirely data-driven;➢ Was deeply involved in the design of 1st business model change in Joomag history, new service plans definition, and product strategic pivoting to Content Marketing and Corporate Communications markets;During my work, Joomag has been listed in the top 3 content creation software by G2 Crowd.My responsibilities in detail:➢ New features/products development from concept to shipping;➢ Product complete documentation in PRDs (Product Requirements Document);➢ Feature requests (both customers and internal) review and processing;➢ Bugs review, prioritizing, and processing;➢ Direct work with our key clients. Feedback gathering, analyzing, and processing;➢ Big data analysis;➢ User behavior tracking (Cohorts, Funnels, key metrics) and analysis;➢ In-house SOPs refinement;➢ Release notes writing;And more. Show less

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  Narin

  Jun 2020 - now

  Co-founder and ceo

  Founder of narin - the first and only Armenian luxury brand presented in two of the most premium locations in UAE: The Emirates Towers - Haditi Store and Dubai Mall, Fashion Avenue.For more details:https://narinbags.com/https://www.instagram.com/narin_bags/

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  The software development company

  Sept 2020 - Aug 2023

  The Company was acqui-hired in mid-2023.➢ My work as COO:- Design and maintenance of the SDC Management Framework;- Design and maintenance of all in-house processes;- Development of guidelines, instructions, and other supporting documentation for in-house use;- SDC management team mentorship, including colleagues' career path development and performance review;- Day-to-day control over administrative and operational functions of the company;- Development and maintenance of business development strategies. Show less ➢ My work as CPO:- Design and complete ownership of all corporate documents (incl. PRDs, SOPs, guidelines, etc.);- Direct work with key stakeholders. Business in-depth analysis, and requirements generation;- Control of the product scope to keep it within the company budget and delivery timeline;- Product structure and logic design. Product end-to-end ownership.We work on some of the most complex and impactful projects in the world, among which:➢ Digital Transformation of GovernmentsWe designed and implemented a complete digital transformation for a few Gulf region governmental structures. Our managerial approach in working with top-level organizations allowed us to avoid bureaucracy as much as possible and develop precise solutions tailored to our customers' needs in a very short time.➢ Digital ForensicsWe create complex digital forensics toolkits. Some of our solutions are used to recover and investigate materials found in digital devices (laptops, mobile phones, storage devices). Other tools that we build are used for a network traffic analysis for evidence collection or intrusion detection.➢ Face Recognition SystemsStarting from smart guiding systems and people identification and categorization in a building, continued with crime prevention and missing people lookup, we have proven our solutions' excellency in the most challenging conditions of the covid-19 pandemic.➢ Palm Vein Authentication SystemsWe use the latest approaches in biometric security technologies to design palm vein authentication systems. Our solutions are used in physical access control systems of highly restricted objects, Active Directory authentication mechanisms, and various terminals (like kiosks, gates, etc.).➢ Data WarehousingTo find more details, or join us please visit our website:https://sdc.am/projects Show less

  • Co-Founder, Chief Operating Officer

    Jul 2021 - Aug 2023

  • Co-Founder, Chief Product Officer

    Sept 2020 - Aug 2023
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  Securetech llc

  Oct 2020 - now

  Principal product manager

  ➢ My work at SecureTech:- Direct work with clients. Business analysis stage complete execution on the most complex projects;- Product structure and logic design. Product end-to-end ownership;- In-house consulting regarding team and product management.➢ My clients:- Ministry of Interior of United Arab Emirates;- Armed Forces of United Arab Emirates;- Ministry of Foreign Affairs & International Cooperation of United Arab Emirates;- Telecommunications Regulatory Authority of United Arab Emirates;- Abu Dhabi Police;and others: https://www.securetech.ae/about-us/clients/ Show less

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  Devs

  Oct 2021 - Sept 2024

  Co-founder, chief product officer

  Highly classified software and hardware solutions for the B2G sector in the Middle East.The company was acquired in mid-2024.

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  Tactun - testing automation & control that unveils the nature

  Jan 2022 - now

  Product advisor

  We’re building a revolutionary solution for the material testing market worldwide.The solution consists of a hardware controller and software platform.Our customers are material testing machine manufacturers, some of which have been in this industry for more than fifty years.My functions in TACTUN include:- Product team mentorship and supervision;- Software products logic and User Experience design (architecture level);- Core PRDs development;- Strategic decisions on changes in product packaging, business model, monetization mechanisms, and all types of customer interactions.Our patent (registered in the US):https://patents.google.com/patent/US11519836B1/en?assignee=Tactun+Llc&oq=assignee:(Tactun+Llc) Show less

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  Hexens

  Jun 2024 - now

  Chief product officer, chief operations officer

  Building a cybersecurity unicorn in Web3. Cozy challenge.