Experience

• 

  Us coast guard

  May 2008 - Apr 2021

  Lead trainer & course developer, presenter

  Completed USCG training as Instructor and Course Developer. Embraced Active Training methods and critical pedagogy theories to enhance human performance and recognize and reduce barriers to engagement and knowledge transfer.● Designed and delivered a comprehensive training program for emergency responders that increased Coast Guard-wide response readiness by 25% between 2008 and 2020. Simultaneously reduced average time-to-qualify by +50% for participants by leveraging existing tools to create unique and engaging modules. Currently implemented worldwide as a self-paced training aid with hundreds of registered and successful trainees.● Provided engaging and relevant training to 200+ employees across several islands in the Commonwealth of the Northern Marianas Islands by implementing the first locally available required annual safety training. Established lasting program to provide continued annual training intentionally designed to address specific local island cultures, scenarios, challenges, and considerations.● Modernized required annual training programs in safety, diversity, leadership and operations in Texas, Guam and Seattle areas to maximize engagement and lasting impact. Received accolades from attendees and leaders for modernized, accessible and relatable training topics. Met rigid federal safety standards and developed data-collection program to measure success, with immediate positive impact seen during high consequence response evolutions and increased engagement and reflection on topics and exercises.● Commended for insightful, creative solutions to training challenges. Presented at Human Performance Technology Conference for US Coast Guard. Honorable mention for inspired personnel development award. Show less

• 

  Us coast guard sector guam

  Jul 2013 - Jun 2016

  Department manager, incident management division

  Managed response to island and region-wide disasters. Led small, cohesive team of professionals in international-level operations with limited resources and budget. Federal lead and SME for environmental and disaster response in the Western Pacific region; skillfully leading and supporting command with limited experience while motivating and leading directs. Local SME in National Incident Management framework. Saved $500k+ in estimated contractor costs by engaging community leaders and leading a unique recovery operation with locally available resources and community team, swiftly addressing an environmental crisis due to lack of contracted equipment and availability. Provided engaging and relevant training to 200+ employees across several islands by implementing the first locally available required annual safety training: established lasting program to provide continued annual training.Built a climate of trust in a struggling department; mentored and effectively coached members to excel while simultaneously supporting and guiding supervisors in new, unfamiliar roles. Department evolved from the lowest performing department to earning accolades for professional performance and achievement in one year. First responder and on scene incident commander to 10+ declared disasters in the region, leading cross-functional teams in initial evaluation to define operational objectives and priorities. Show less

• 

  Us coast guard sector puget sound

  Jul 2016 - Apr 2021

  Designed and delivered a comprehensive training and qualification program for response supervisors whose concept became a Coast Guard-wide deployable resource. Utilized internationally, this self-paced virtual learning course designed using commonly available resources increased local qualifications by 500% between 2018 and 2020, while reducing average qualification time by +50% for participants. Coast Guard wide impact by increasing overall response readiness by +25% over lifetime of program. Commended for insightful, creative solution to training challenges. Show less Marine Environmental Response expert for Incident Management Division. Directed responses and mitigations for pollution and HAZMAT incidents in accordance with Area Contingency Plan. Verifying officer for Pollution Responders, Federal On Scene Coordinator Representative. Responsible for investigation and preparedness in politically/eco-sensitive region w/ international border. - Successfully developed operational programs and processes for rapid response to shifting operational objectives in high stake, high op tempo environments managing a $15M budget across 30+ projects by implementing agile processes. - Effectively formulated strategies, tactics and action plans to achieve results during complex, high consequence response cases, resulting in the prevention of millions of gallons of oil impacting the environment. - Modernized required annual safety training program to maximize engagement and impact. Delivered training to Coast Guard offices and Tribes in two states, receiving accolades from attendees and leaders and meeting rigid federal safety standards. Immediate positive impact seen during high consequence response evolution with zero safety incidents. - Exceeded performance metrics by building and training a cross-functional team spanning multiple agencies to achieve goals during the earliest stages of pandemic response with WA Department of Health.- Orchestrated a team of Incident Managers to manage and rapidly resolve high impact/high severity environmental threats. Delivered concise communications and operational plans describing impact and mitigating actions to supervisors, trustees and concerned communities. Drove process changes and improvements to increase the value added by the team. Dedicated to the mentorship and development of team members. Show less

  • Instructor: Hazardous Waste Operations - Emergency Response

    Jan 2018 - Apr 2021

  • Lead Instructor (Training)

    Jun 2017 - Apr 2021

  • Group Supervisor: Environmental Response

    Jul 2016 - Apr 2021
• 

  Region 10 regional response team

  Dec 2018 - Apr 2021

  Tribal subcommittee co-chair

  Chartered and elected co-chair for the inaugural Tribal Subcommittee. Pioneered outreach efforts, including launching first Tribal relations survey and post-survey analysis, gaining insight to the needs and desires of more than half the Tribes in the WA-OR-ID area. - Developed and designed international Canada-United States-Pacific full scale exercise, coaching teams in theories and operational management under the NIIMS Incident Command System. Tailored training was adopted by US Department of Interior.- Spearheaded critical, lasting methods for Tribal engagement, outreach and training between diverse agencies, organizations, communities, and tribes. Acted as ideal ambassador in public forums and increased tribal membership in subcommittee and Regional Team for emergency preparedness by +300% over two years. - Keen insight: provided sound advice during politically charged tribal consultations. Clarified and met tribal expectations while also meeting federal regulatory obligations, resulting in mutually beneficial partnership.- Developed, analyzed, and acted on data collected from the first regional survey of Tribes to meet needs and better inform regional team actions. Analysis of data from 20+ regional tribes used to drive customer-centered actions and program development by the subcommittee for short- and long-term planning. -Crafted unique training and outreach experiences to provide information and guidance to Tribes on the challenges and expectations of working within the Federal and State government systems during disaster and significant incident response. Laid foundations of Tribal-Government relationships for operational activities. -Recruited and inspired a diverse team of volunteers from government agencies and Tribal members, creating partnerships built on mutual trust, respect, and collaboration to achieve strategic short- and long-term team goals. Forged new partnerships to achieve political, cultural, operational and planning objectives. Show less

• 

  Washington state department of health

  Feb 2020 - Feb 2020

  Planning section chief

  Expertise in Emergency Management sought after by Washington State Dept. of Health during initial crisis preparation and response planning for COVID-19 in Washington State and beyond. Led a highly capable and skilled team in operating under the Incident Command Systems structure, facilitated multiple daily meetings with several agencies to maximize readiness and response.Improved the effectiveness of communications and interactions among the WA Department of Health pandemic command post by facilitating team growth and focused meetings, decreasing average overall daily meeting time by more than 25%. Developed detailed, daily operational plans and strategies to achieve response objectives at the WA Department of Health Pandemic Response Team during the pre-pandemic phase of response. Streamlining processes reduced daily time commitment of the response team by three hours while increasing team growth and confidence. Developed workforce management forecasting strategies to incur appropriate coverage with minimal user intervention. Show less

• 

  Paccar parts

  May 2021 - Nov 2021

  Create, coordinate and present reports and data analysis related to TRP Store performance in North America, PACCAR Parts Europe and PACCAR Parts Australia. Coordinate and liaison with stakeholders and managers in the development of sales, marketing, operations and training programs that support TRP Stores. Coordinate the development and implementation of new and expanding TRP retail stores internationally. Direct management of the TRP Store coding and opening process; Execution of location approval documents, dealer assistance with financial plans, and personal support needs. Supervise and coordinate new store opening operations, sales, marketing, training and personnel development and implementation plans. Editor-in-Chief for monthly TRP Times newsletter. Show less

  • Hiring Our Hero's Fellow at PACCAR Parts

    May 2021 - Nov 2021

  • TRP Store Expansion Program Manager

    May 2021 - Nov 2021
• 

  Self-employed

  Dec 2021 - now

  Creative consultant