Experience

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  Daytona state college

  Mar 2012 - Jun 2012

  Computer technician

  Duties included repairing and deploying user PC's, basic networking skills, testing of Ethernet cables, hardware diagnosis, and use of RDP to assist users in basic troubleshooting. Diagnosis and setup of network printers, use of Virtual Machines, and Live Virus Testing in a virtual environment. Also provided information on removal of MoneyPak Virus.

• 

  Callcore media

  Jun 2012 - Jan 2016

  It manager

  Duties include monitoring of network devices, intrusion detection and securing network devices, use of Nessus and Metasploit for onsite auditing alongside of other security related tools. Troubleshooting user PC problems, and providing daily and hourly performance reports. Repair users PC's as needed. Employ virus removal and redeployment of user PC's. Conduct research and development for the IT department. Setup and perform maintenance of Virtual machines. Conduct setup and management of PXE deployment software and building of custom XP and 7 ISO's for deployment. Perform development on Citrix Virtual Desktop Infrastructure, Citrix Xendesktop, Xenapp, Xenserver and manage Hyper- V servers. Serve as Administrator of Active Directory, and Failover Clustering servers and act as a VPN Administrator. More descriptive Software and OS knowledge below. Setup and monitoring of storage Raid 10. Complete wiring and setup of network for new building with use of CAT6 and Dell Powerconnect switches. Setup and support of Timeclock plus and use of MS SQL 2005. Setup of Apache server for website and modification of website. Creation of automation scripts utilizing python. Creation of payroll tool. Tool was created via excel and finalized,automated ,with Timeclock. Setup, configuration and monitoring of PFsense router. Provided training for assistants as well as hiring for future System Admins. Show less

• 

  C&c it solutions

  Jan 2015 - Jan 2017

  Ceo/ developer

  As the CEO of this Startup company, I oversee everything that takes place within the business. As of currently it is defunct. However, past ventures include setup of phone system for modeling company in Dallas , TX with use of FreePBX, website creation, and onsite visit to ensure operation. Another notable experience was complete virtualization, using AWS, for GoAutoDial. Testing, operation, oversight , and custom modifications were completed for this customer who had 40 remote call center agents around the world. As well as the above consultations we , performed multiple consults, server repair, database monitoring and repair, custom Vtiger installation and support, as well as on demand technical support for 5 clients local. Oversight of clients, and gaining client base. Alongside of managing PostgreSQL for Vtiger CRM Call Center application. Perform consults for local business, as far as network security. Use of Kali and built in tools for monitoring and security exploit attempts, as well to ensure network and system was safe. Show less

• 

  Computer network consultants, llc.

  Feb 2016 - Jun 2016

  Remote system administrator

  As the employer has 150+ clients, I was only over specified clients, duties differed. Position was to assist client's remotely assisting with any issues at hand. From assistance with issues within their custom software, slow network diagnostics , Switch diagnostics, custom tunnels, custom scripts to run silent operations using Python, use of Max Focus Remote management tool, Active directory modification, creation of Cryptolocker defense tool using PowerShell . Assist users by either remote connection and or verbally. Also including basic setups and support of basic installations, email support, printer issues, VPN creation, and Windows 10 downgrade and prevention of upgrade. Use of and creation of VMware ESXI to set up virtual servers. Assist setup of unspecified tool for client to overwatch all computers within business. Perform telephony diagnostics, perform emergency on site visits. Install, setup, monitor and assist Vtiger CRM. Use of FreePBX for client phone systems. Perform custom build of Dell Rack servers for specified clients. Show less

• 

  Mgm trim llc

  Jul 2016 - Dec 2016

  Field manager

  Position was for a construction company. Position entailed management of all employees and movement throughout. Consistent contact with Superintendents. Purchasing of needed tools per site. Quality control for selected sites. Transportation and Lodging coordination throughout company. Scheduling creation. 1st tier payroll generation. Website creation, modification and deployment.

• 

  Symbotic

  Jan 2017 - May 2018

  Testing Engineer for Robotic Warehouse. Verification of upgraded systems functionality, or report if new upgrade non functional. Report bugs. Execute daily scripts for previous day production numbers. Generation of automated scripts for said numbers as well. In control of inbound and outbound operations, oversight of problematic rover and dealing with them accordingly. View logs and determine as to why a problem has arose in structure and relay to tier 2-3 support or report RCA. Ensure that system is in a valid and ready state for morning production shift. Run either internal or customer orders. Small use and creation of SQL scripts. Create Powershell, Python and Bash shell scripts for ease of use of system, from shortening commands to just a bot number, to shortening common greps used to just selecting a number and executing automatically, scripts are used company wide currently. Use of CentOS 7 system. Teach other users in operation about distro specifics and commands. Assisted and shared my knowledge with users in topics of Systems, scripting and network knowledge. In the event a bot needs to be physically removed and not responsive, perform safety checks and wrangle bot. Use of PLC. Assist in safety confirmation. Assist in PLC troubleshooting. Use Control Center and operate system. Addition of bots, removal. Use MSUI and operate system in event CC is down. Learn more in depth about system from other System Engineers. Assist System Engineers whenever possible. Run daily reports and present to customer. Creation and modification of SOP for local system operations. Creation of dashboards for Splunk. Training of other employees for use of Splunk. Show less

  • Test Engineering

    Nov 2017 - May 2018

  • Systems Engineer

    Jan 2017 - Nov 2017
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  Digital media solutions group

  Sept 2018 - Jun 2021

  It manager

  IT Manager of both Education and Mortgage campaigns.

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  Teamlogicit

  Jul 2021 - May 2022

  System engineer
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  Outboundani

  Jun 2022 - now

  Senior integration and support specialist

  Provide implementation and support with customers with a unique software for call centers, globally.