Experience

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  Онлайн телеком

  Feb 2006 - Mar 2010

  Специалист по тех.поддержке

  - Laying and installation of local area network;- Internet access;- Setting up VPN channels;- Maintenance of the server part of the equipment.

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  Ооо "цифра1"​

  Mar 2011 - Aug 2013

  Технический специалист

  - Remote consulting of the company's clients on various technical problems in the software operation;- - Remote Troubleshooting of identified and detected faults;- Preparation and completion of technical documentation.

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  Wildberries llc

  Aug 2013 - now

  Technical support manager

  Technical support manager:- Managing the technical support Department of 15 people- Preparation of budgets and reports.- Negotiating with contractors and company management.- Participation in major projects of the company.Work in technical support:- Maintenance of more than 3000 jobs (Computer/Monoblocks/Thin clients (Wyse) + printer / MFP + thermal printer + WK scanner wired / wireless)- Working with data Collection terminals (TDS) (motorola, honeywell, cipherlab, datalogic)- Working with terminals (RDP)- Installation and maintenance of LAN- Troubleshooting hardware and software nodes in the local network- Maintenance of enterprise video surveillance (Installation of video cameras, configuration, installation of server equipment and SOFTWARE for monitoring and recording)- Supply and replacement of consumables and components for computer equipment (hereinafter referred to as SVT)- Installation and configuration of SVT- Diagnostics and minor repairs of SVT- Advising employees on working with PCs- Providing protection against unauthorized access to information- Minor non-warranty repair of org. equipment- Partial remote administration Show less