Experience

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  Radioshack

  Oct 1998 - Jun 2012

  General manager

  • Directly responsible and grew stores to 1 million, 1.3 million and 1.7 million dollar annual sales volume• Customer Service Engagement Specialist • Training, Recruitment, Development Planning for Direct Report Promotions• Weekly, Monthly, Quarterly and Annual Employee Reviews• Scheduling, Loss Prevention, Inventory• Maintain stock levels, Set Floor Plan, Insured Pricing and Presentation• Banking, Payroll, Point Of Sale System• Facilitate Manager and Associate Meetings, Set Goals• Train newly hired managers to run stores• Facilitate conference calls• Run district in District Managers absence• Train newly hired managers to run stores•Participated in making sales training videos for the district Regional Liaison West Division 2012. Represented 220 stores.Notable Achievements:• Dale Carnegie 2004 • Toastmasters 2004 & 2005• Spirit of RadioShack award 2005• Manager of the Month multiple occasions• $300,000 and $500,000 Personal Sales Club• "Leaders Club” RadioShack award 2008• Dale Carnegie 2007• Promoted to company flagship store 2009• Regional Liaison West 2012 representing the region of 220 stores at company headquarters bi-annually • Holiday Quarter 4 Specialist• Manager of the Month numerous occasions• Company Top Quartile Sales and Metric Ranking Show less

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  Best buy

  Jun 2012 - Apr 2014

  Best buy sales manager

  • Directly responsible for 5 million dollar annual sales volume and impacted total store through floor leadership of 20 million dollar annual sales volume• Training, Recruitment, Development• Maintain stock levels, Set Floor Plan, Insured Pricing and Presentation• Facilitate Associate Meetings, Set Goals• Banking, Authorize Hours, POS• Customer Service• Scheduling• Loss Prevention and Inventory• Complete weekly, monthly, quarterly and annual employee coaching and reviews• Accountable for development of team to include succession/progression planning andpreparing team members for future roles Notable Achievements:• Best Buy Supervisor Induction Training Completion 2012• Company leading employee engagement scores•Taking the Connectivity Business Group, CBG team from bottom of company performance to #1 and doing so with no turnover• Growing the business year over year with company leading solution attachments• Company leading customer satisfaction results Show less

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  Prime shine, inc.

  Apr 2014 - Jun 2017

  General manager

  •Employee development: training, mentoring, evaluating, and career path planning•Customer service: responsible for providing the greatest level of service, including retention and conflict resolution•Employee support: hold employees accountable, by creating a fun yet intense work environment with high expectations• Conduct monthly and annual performance reviews for direct reports.•Time management: scheduling, project planning, task delegation, and goal setting•Human resources: provide thorough documentation exceeding company standards•Safety: train and ensure safe workplace practices, met OSHA requirements•Auditing: conducting thorough audits in areas of finance, safety, cleanliness, productivity, and procedural execution•Sales training specialist: conducting company-wide extensive sales training of employees and managers•Communication expert- facilitate conference calls, hold hiring fairs and manager meetings, and conducted orientations.• Co-Facilitate annual leadership training classes at Modesto Jr. collegeNotable Achievements• Highest revenue growth company wide 2015 and 2016• Highest Mystery Shop average company wide 2016 Show less

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  Shane co.

  Aug 2017 - now

  Sales manager

  Maximize sales growth potential by ensuring all customers’ needs are met and by proper use of Floor Direction and teamwork.Train and develop sales staff to perfect and utilize all Shane Co. sales techniques and resources.Responsible for performance appraisals of sales staff and compensation proposals to Store Manager. Responsible for coaching, counseling, mentoring and development of sales staff.With store management team, participate in the recruiting, hiring, developing, and retention of highly qualified individuals.Assist with maintaining accurate inventory of all merchandise and ensuring merchandise security.Consult and communicate with appropriate Company personnel regarding any store issues, opportunities or concerns, and follow up as necessary.Lead by example in areas of personal character, values, commitment, organizational skills, selling skills and work habits.In the absence of, or at the direction of the Store Manager, act as the primary Manager with overall responsibility for store operations, direction, and guidance.Notable Achievements: SPOY Sales Person Of The Year 2019 Show less