Experience

• 

  Little caesars pizza

  Sept 2006 - Aug 2008

  Co-manager
• 

  Sanger police department

  Aug 2008 - Aug 2010

  Records/communication clerk
• 

  Fresno county sheriff-coroner's office

  Aug 2010 - Aug 2022

  • Served as Training Coordinator, managing a team of 8 full-time trainers to ensure the smooth operation of the training program for new dispatchers• Led a year-long overhaul of the training program with my team• Actively participated in the 9-1-1 for Kids program and represented the department at outreach events to educate the public about 9-1-1• Contributed to the department's recruitment team by designing and maintaining job flyers and graphics for various positions• Developed and implemented recruitment seminars for dispatch and other departmental roles, collaborating with county HR and internal departments to attract suitable candidates• Supervised and coordinated staff activities, including interviewing, training, assigning, and evaluating personnel• Effectively communicated and interpreted policies, rules, regulations, and procedures to ensure compliance• Managed shift staffing levels and secured replacements as needed to maintain operational efficiency• Monitored the proper use and maintenance of equipment in the communication center and initiated repairs when necessary• Prepared detailed performance evaluation reports for staff• Assisted dispatchers with complex incidents and performed dispatching duties during emergencies• Conducted briefings at the beginning of each shift to ensure team preparedness• Maintained security of the communication center by controlling access and monitoring the entry and exit of individuals Show less

  • Communications Supervisor / Recruiter

    Aug 2015 - Aug 2022

  • Communications Dispatcher Specialist

    Nov 2012 - Aug 2015

  • Communications Dispatcher III

    Aug 2010 - Nov 2012
• 

  Rapiddeploy

  Aug 2022 - now

  • Built and maintained strong client relationships across the Western Region with State and PSAP stakeholders, serving as the primary contact• Guide clients through setup and deployment, ensuring a smooth onboarding experience• Address inquiries, resolve issues, and collaborate with technical teams for effective problem-solving• Develop and execute tailored customer success plans; monitor usage and engagement• Track key metrics, provide regular performance reports, and gather feedback for product improvements• Work with sales, marketing, product, and engineering teams to meet customer needs and drive product development• Act as a customer advocate, represent the company at industry events, and develop case studies to showcase success• Managed two major statewide contracts—State of Arizona (81 PSAPs) and State of California (439 PSAPs)• Partnered with the Arizona State 9-1-1 Program, visiting every agency over 18 months to drive adoption and provide on-site training for PSAP Directors, Managers, Supervisors and Dispatchers• Provided support and training during Super Bowl LVII in Phoenix, where our mapping platform hosted stadium and event floor plans, and during the Waste Management Open in Scottsdale• Remained in town to assist dispatch personnel during Super Bowl LVII at the Phoenix Fire 9-1-1 Center, which was the Regional Public Safety Multi-Agency Coordination Center for the event Show less

  • Senior Customer Success Manager

    Oct 2024 - now

  • Customer Success Manager

    Aug 2022 - Oct 2024
• 

  Reedley police department

  Sept 2022 - now

  Public safety dispatcher

  • Receive and manage initial incoming calls for service from the public and other agencies for both emergencies and non-emergencies• Dispatch field personnel to emergencies and non-emergencies, keep track of their location and update calls for service with pertinent information• Assist the Dispatch Supervisor with updating the training manual• Perform entries and queries into different law enforcement data bases

• 

  Tower district rotary club of fresno

  Jan 2023 - now

  As President of the Club, I led and presided over all Club and board meetings, serving as the primary representative. I motivated, inspired, and coached committees to ensure the successful execution of our professional development activities and service projects. Key responsibilities included:• Served as the Charter President of the Club, establishing it as the first LGBTQ+ Rotary Club in the Central Valley• Led and presided over all Club and board meetings, serving as the primary representative• Motivated, inspired, and coached committees to ensure the successful execution of professional development activities and service projects• Conducted detailed and structured Club meetings• Chaired the board of directors’ meetings• Appointed and collaborated with committee chairs and members• Delegated responsibilities to develop future Club leaders• Encouraged member involvement in skill-building projects• Promoted and executed Club activities and service projects• Supported a diverse membership strategy• Collaborated with advisors, sponsor members, and district officers• Resolved conflicts and maintained a culture of diversity, equity, and inclusion Show less

  • Immediate Past President

    Jul 2024 - now

  • President

    Jan 2023 - Jun 2024