Experience

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  Andalusia group for medical services

  Feb 2012 - Dec 2013

  A/p accountant

  ▪ review and verify invoices and check requests▪ sort, code and match invoices ▪ set invoices up for payment▪ enter and upload invoices into system▪ track expenses and process expense reports▪ prepare and process electronic transfers and payments▪ prepare and perform check runs ▪ post transactions to journals, ledgers and other records▪ reconcile accounts payable transactions▪ prepare analysis of accounts▪ monitor accounts to ensure payments are up to date▪ research and resolve invoice discrepancies and issues▪ maintain vendor files▪ correspond with vendors and respond to inquiries▪ produce monthly reports▪ assist with month end closing▪ provide supporting documentation for audits Show less

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  Centre rézodanse egypte

  Apr 2014 - Feb 2016

  Accountant

  - Prepare and submit customer invoices.- Code, post and receipt payments.- Perform all necessary account, bank and other reconciliations.- Monitor customer accounts for non payment and delayed payment.- Collect, confirm and process time sheets and overtime- Prepare and distribute payroll checks- Update, verify and maintain accounting journals and ledgers and other financial records- Find and use accounting data to resolve accounting problems and discrepancies- Perform filing and general administrative tasks. Show less

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  Banque misr

  May 2016 - now

  - Ensure cooperative development and other micro-finance program activities are implemented according to the annual work plan.- Market and promote Microfinance products by attracting new customers and convince them to use these products.- Interviewing and counselling clients and checking their eligibility.- Make investigation about the customer before visiting them, to know the customer publicity to expect risk may face the customer.- Perform customer evaluation to determine the amount of loan the customer deserve.- Following up loan defaults.- Managing existing portfolio.- Any other tasks as assigned by the business head. Show less - Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service- Achieve assigned targets/volume/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way- Handle all account opening & it’s related operations process including system input & data entry- Handle customers’ queries and complaints and ensure effective closure of complaints to reach customer satisfaction and loyalty- Respond positively and diligently to colleagues and communicate effectively with branch staff support units to ensure that customers’ requests are processed timely and efficiently- Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy - Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control- Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send to related departments for completion- Ensure that all customer interaction begins with the standard service greeting to maintain service quality standard and provide daily service indicator report, also obtain a satisfaction confirmation and customers' suggestions for better service before leaving the branch- Refer products based on customer potential when possible and maintain good relation with customers while working on increasing the customers' base through getting NTB referrals from the walk in customers- Contribute in updating “KYC” documents, through referring customers with outdated information to the concerned party- Managing the queuing system by understanding and resolving customers inquiries and requests to achieve customer satisfaction Show less • Introduce alternative channels to customers to reduce traffic in branches.• Process all the cash counter transactions accurately in accordance with the set objectives.• Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault. • Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.• Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.• Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.• Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.• Check counterfeit currencies, checks and identities.• Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction & to reach customer delight• Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.• Deviations and exceptions reporting in branch monthly exception report in a timely manner• Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures• Adherence to clean desk policy. Show less

  • Microfinance Specialist

    Apr 2023 - now

  • Customer Service Representative

    Jan 2020 - Mar 2023

  • Bank Teller

    May 2016 - Dec 2019
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  B'sarya for arts

  Jan 2019 - now

  Accountant

  - Prepare and submit customer invoices.- Code, post and receipt payments.- Perform all necessary account, bank and other reconciliations.- Monitor customer accounts for non payment and delayed payment.- Collect, confirm and process time sheets and overtime- Prepare and distribute payroll checks- Update, verify and maintain accounting journals and ledgers and other financial records- Find and use accounting data to resolve accounting problems and discrepancies- Perform filing and general administrative tasks. Show less