Chinyemugo Odiaka

Chinyemugo odiaka

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  • Timeline

  • About me

    Customer Advocacy Manager || Customer Relationship Manager|| Customer Support || Business Manager|| Buyer || Procurement Specialist ||Customer Success||

  • Education

    • Life global

      2021 - 2021
      Associate's degree customer relationship management
    • Alliance française

      2019 - 2019
      Spoken and written french

      Still in view

    • University of nigeria

      2006 - 2010
      Bachelor of arts (ba) linguistics

      Activities and Societies: Departmental Executive Secretary

  • Experience

    • Jambicom global services

      Jun 2011 - Jul 2012
      Sales representative
    • Acmeworld limited

      Jun 2012 - Mar 2013
      Personal assistant

      • Organization of work schedules• Running business errands• Scheduling and active participation in business meetings• Assisting in the organization of the business• Marketing and sales of company products• Generate daily, weekly and monthly reports• Monitor price compliance

    • Credit direct limited

      Apr 2013 - Oct 2017
      Customer service executive

      • Increased the client database by 1200 new clients for business with a repeat index of 40% and recovered 5% of bad loans.• Educated clients on benefit protocols through in-depth training procedures and directly generated business leads targeted potential clients while ensuring effective sales support for customers throughout their business with Credit Direct.• Managed teams of direct sales agents across Lagos to increase penetration and opening new markets for Credit Direct Limited.• Effectively capitalised on industry and marketplace trends to strategise sales solutions and enhance business operations. Show less

    • International energy services limited

      Nov 2017 - Jan 2020
      Account manager

      • Closed new business and developed negotiating strategies by coordinating prospects' goals and requirements with company objectives and procedures.• Oversaw the AFAM project, which involved the rehabilitation and upgrade as well as the NGC, FEED on SAPELE metro station in 2017.• Reported the business information on SNEPCO EPCM and generated information on projects and tenders from NPDC.• Attended and participated in industry organisation and trade shows to gather competitive and industry intelligence.• Effectively liaised with relevant stakeholders and regulators such as IOCs, NOCs, NIPEX, and NAPIMS for upcoming projects. Show less

    • Felpet nigeria ltd.

      Jan 2020 - Aug 2021

      • Effectively communicated and continued to leverage other opportunities by building trust and personal value through long-lasting relationships with customers.• Coordinated the sales team and built customer acquisition strategy that generated consistent monthly growth of over 10%.• Improved sales funnel from awareness to conversion and developed sales plans to be presented to the management team.• Monitored competitive activity and market conditions to provide feedback to management regarding new product and marketing strategies to enhance and boost sales.• Maintained excellent client retention rates by providing highly accessible service and expert industry knowledge. Show less • Developed and presented the proposal that led to winning the Valve Refurbishment Project for Snepco.• Expertly generated POs worth thousands of dollars on procurement in 6 months during probation.• Accurately sourced and generated RFQs for needed items for ongoing projects and purchase orders.• Strategically generated business from the NLNG Train 7 project and acted as the primary liaison with IOCs, NOCs, and NAPIMS for upcoming projects.• Acted as a point of contact, built strong client relationships, and monitored service levels through regular internal and external communication, customer service and customer retention.• Followed up on new business opportunities, evaluated clients' business and recommended profit and service improvements. Show less

      • Customer Relationship Management Team Lead

        Apr 2021 - Aug 2021
      • Business Development Executive

        Jan 2020 - Mar 2021
    • Structured resource business limited

      Jul 2021 - Nov 2023
      Business development/procurement manager

      • Coordinates the sales team by guiding and providing insights on achieving and surpassing the sales metrics and KPIs.• Assists with process development and improvement while working with and supporting various business units.• Strategically develops initiatives that have helped drive and close businesses worth over thousands of dollars in 8 months.• Maintains and builds customer relationships while successfully identifying opportunities and increasing client base. • Evaluates and mentors Sales Executives in developing sales strategies to generate new businesses, revive cold clients grow market penetration and increase customer satisfaction.• Effectively liaises with vendors and suppliers to ensure prompt delivery of products and services while improving on-time delivery to clients. Show less

    • Habrams energy services

      Jan 2024 - now
      Customer relationship/contracts and sourcing manager

      • Developing business strategies to generate new businesses and increasing high conversion rates.• Effectively generates and covert leads to ensure adequate revenue generation.• Co-ordinate the tendering team by providing tendering management and achieving winnable tenders.• Maintains and builds customer relationships while successfully identifying opportunities and increasing client base.

  • Licenses & Certifications

    • Create digital content

      Digital skills nigeria
      Jan 2023
      View certificate certificate
    • Quality management system auditor (qmsa)

      Ariana george integrated service limited
      Jan 2023
    • Basics of tendering management

      Alison
      Mar 2024
    • Siebel customer relationship management 8 business analyst

      Hp life
      Aug 2021
    • Accredited business communicator (abc)

      Hp life
      Aug 2021
    • Business email certification

      Hp life
      Aug 2021
    • Microsoft specialist microsoft dynamics crm 2015 application certification

      Hp life
      Dec 2021