Experience

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  Hewlett-packard

  Oct 2009 - Oct 2011

  Network support engineer

  Provide Network support remotely with monitoring and managing network resources using HP OpenView by implementing policies and creating custom events.Worked Closely with various ISP providers (Eg: Sprint,OBS, AtnT,SingTel ) and Onsite Engineers with providing online WAN/LAN tech support to diagnose network and circuit problem.Good awareness of the customers business and in-depth knowledge of the customers environment and support processes .Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA. Chase any outstanding teams for case updates as appropriate, whether internal or external, ensuring that cases are resolved in a timely manner and do not breach SLA, else when required escalate to the Technical Supervisor. Show less

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  Astro

  Nov 2011 - Oct 2014

  Transmission network engineer

  Attached as an RF engineer with the Transmission Networks Department of Astro since March, 2011. Major responsibilities include ensuring up-link and down-link availability for C-band down-link and Ku Band up-link, DSNG (Digital Signal News Gathering), IPTV (Internet Protocol TV), third party links(microwave and SNG), inter-site fiber systems, and carrying out periodical preventive and corrective maintenance on all key systems.

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  At&t

  Oct 2014 - now

  Senior associate network engineer