Experience

• 

  Telespectrum

  Jan 1997 - Jan 2002

  Managing director
• 

  Global contact services, llc

  Oct 2002 - Oct 2011

  • Client Services Director

    Aug 2010 - Oct 2011

  • Regional Director

    Mar 2009 - Aug 2010

  • Client Services Director

    Oct 2002 - Feb 2009
• 

  Official payments

  Dec 2011 - Apr 2013

  Regional large client manager

  Reported to Vice President of Marketing. Managed all aspects of client relationship for portfolio of 150 top revenue clients in government, utilities and higher education. Responsible for further account penetration and serve as the primary point-of-contact.

• 

  Acn

  May 2013 - Jun 2021

  Report to Global Vice President of Customer Care. Manage all aspects of Process and Program Implementation for US, Canada and Mexico and Quality Assurance for 200+ contact center.

  • Director, Global Channel Experience

    Jan 2021 - Jun 2021

  • Director of IT Project Delivery

    May 2019 - Jan 2021

  • Director, Supply Chain and Project Mgmt Operations

    Jun 2018 - May 2019

  • Sr. Manager, Project Management Operations

    Apr 2016 - May 2019

  • Sr. Manager of Business Solutions and Planning

    Jul 2015 - Apr 2016

  • Sr. Manager, North American Program Implementation and Quality

    May 2013 - Jul 2015
• 

  Centric consulting

  Jun 2021 - now

  Senior manager