Experience

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  Us navy

  Jul 1998 - Apr 2020

  Senior chief petty officer

  -US Navy Veteran with over 21 years of experience applying exceptional leadership, planning and problem-solving abilities toward enhancing day-to-day activities and overall operations and organization success. -Results-driven and resilient in developing teams while improving processes and increasing productivity.-Used critical thinking to break down problems, evaluate solutions and make decisions.- Incorporated policies and procedures changes into departments' day-to-day activities and evaluated performance continuously to identify areas of improvement and implement strategies to enhance productivity and effectiveness.-Maintained personal training and qualification records utilizing local and remote data managing system. Show less

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  Era davis & linn real estate

  Sept 2019 - now

  Licensed realtor®

  - Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customers’ expectations.- Ensured compliance with all federal and state laws and regulations regarding fair housing practices, and ensured applicable Fair Housing Act rules and regulations were adhered to.- Generated property comparison analysis to provide customers with advice and help them make informed decisions when selling or buying real estate.- Reviewed and executed confidential documents, contracts and disclosures.- Established positive flow of communication with other agents, clients, attorneys and other personnel involved in closing the transactions- Developed and maintained relationships with clients through networking, social media and postcards - Used computer programs and applications to generate, edit and manage documents, and interact with customers. Show less

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  Iq fiber

  Sept 2023 - Jul 2024

  Customer support representative

  - Used problem-solving skills to properly diagnose and resolve technical hardware and software issues involving internet and Wi-Fi connectivity for both English and Spanish speaking customers.- Utilized systems and tools to proactively check for and resolve potential issues to optimize service up time.- Provided excellent customer service support including technical troubleshooting of service issues to customers calling in or chatting in for help. - Drove customer satisfaction as the first point of contact for all inbound customer contacts.- Managed customer communications received via multiple sources – phone, email, text, & social sites from potential or existing customers and responded to any questions or concerns.- Provided management with regular updates on common problems encountered and identified possible longer-term solutions/improvements to reduce future problems.- Used communication channels to inform the team of important issues and information which will help improve team performance.- Ensured details of the customer interaction were captured by opening trouble tickets where applicable, documenting the interaction, actions taken & details of how issue was resolved. Show less