Chea Theary

Experience

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  First Cambodia Co., Ltd

  Sept 2007 - Aug 2009

  Project Assistant

  - Produce master planning and Project schedule and allocated the resources effectively.- Communicate and coordinate with internal team as well as with vendor and customer.- Design work flow for the project and make sure that all projects are workable and under control and delivered within time framed.- Solve all kind of customers’ problem and handle effectively- Ensure the Quality Control and prepare the QC manual after the completion of Project- Produce action plan and objective for Project Team to reach at the end of each year Show less

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  CBM

  Aug 2009 - Jan 2010

  Assistant Training Manager

  - Identifying training and development needs within an organisation through human resources departments.- Designing and developing training and development programmes based on both the organization’s and the individual's needs.- Considering the costs of planned programmes and keeping within budgets.- Working in a team to produce programmes that are satisfactory to all relevant parties in an organization.- Producing training materials for in-house courses;- Managing the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organisation.- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.- Ensuring that statutory training requirements are met.- Evaluating training and development programmes. Show less

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  CBM Corporation Co., Ltd.

  Aug 2010 - Aug 2011

  Asst. Operation Manager (T&C)

  - Drives excellence in day to day operations, trains, support managers, plans and set goals, focus on problem solving, improvement, sets standards, recognize and motivate Management team and Staff.- Provide leadership for each manager in the shop to ensure customer satisfaction.- Leads the way by working with each Restaurant Managers to deliver positive result and meet targeted sales.- Ensures that correct Operational Procedures are being followed at all time.- Partners with each Restaurant Managers in the market to build sales and to manage cost.- Accountable for coaching and training the management team, staffs to achieve operational excellence.- Commits to process, monitors restaurant level staffing and turn over.- Monitoring of sale performance and sales target analysis (daily, weekly & monthly). Show less

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  CBM Corporation Co., Ltd.

  Jan 2012 - Aug 2012

  Store Manager

  - Drives excellence in day to day operations, training, staff scheduling, planning and setting goals, focus on problem solving, improvement, sets standards, recognize and motivate Management team and Staff.- Provide leadership in the shop to ensure customer satisfaction.- Leads the way by working with each staff to deliver positive result and meet targeted sales.- Ensures that correct Operational Procedures are being followed at all time.- Build sales and manage cost accordingly to the standard setting.- Accountable for coaching and training staffs to achieve operational excellence.- Commits to process, monitors restaurant level staffing and turn over.- Monitoring of sale performance and sales target analysis (daily, weekly & monthly). Show less

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  RMA Cambodia Co., Ltd

  Sept 2012 - now

  Customer Relations Manager

  - Communicating courteously with customers by telephone, email, letter and face to face;- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;- Handling customer complaints or any major incidents;- Keeping accurate records of discussions or correspondence with customers;- Analyzing statistics or other data to determine the level of customer service your organization is providing;- Producing written information for customers, often involving use of computer packages/software;- Writing reports analyzing the customer service that your organization provides;- Developing feedback or complaints procedures for customers to use;- Meeting with other managers to discuss possible improvements to customer service;- Being involved in staff recruitment and appraisals;- Training staff to deliver a high standard of customer service;- Leading or supervising a team of customer service staff;- Learning about your organisation's products or services and keeping up to date with changes;- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. Show less