Experience

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  St. mary's healthcare system for children

  Jan 1996 - Jan 2001

  Pharmacist

  • Prepare and deliver pharmacy services to residents according to P & T Committee approved policies and procedures• Conduct extensive clinical medication review of residents profiles and ensure safe and effective medication management• Coordinate TPN and Intralipid orders for residents with suppliers, pediatricians and nutritionist to ensure accurate and timely delivery • Prepare weekend pass medication supplies for residents in coordination with the clinical care team• Conduct daily drug regiment reviews in resident’s medical charts and documents notes accordingly Show less

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  Genovese drug stores

  Jan 1997 - Jan 1997

  Community pharmacist

  • Recording, compounding and dispensing medications • Supervising Pharmacy Interns and Technicians• Counsel customers on their medications• Recommend appropriate OTC medications • Maintain proper inventory and medication supplies

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  St. barnabas hospital

  Jan 1998 - Jan 1999

  Pharmacist

  • Prepare and deliver pharmacy services to residents according to P & T Committee approved policies and procedures• Conduct extensive medication reviews and enter physician orders in the Pharmacy Medication Management System• Supervise Pharmacy Technicians in dispensing accurate medications, IV, Oral and other types of formulations

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  St. john's university

  Jan 1999 - Jan 2003

  Pharmacy preceptor

  • Supervise Pharmacy Internship and Externship students during their rotation in the Pharmacy Services• Ensure all students remained committed and engaged throughout the coursework by stimulating interests with challenging case studies and assignments• Grade student work and contribution, including daily assignments according to course deliverables outlined at the beginning of the rotation• Assign quality and outcome based projects to students, set clear goals and monitor progress accordingly• Mentor students to support their learning and build their capabilities Show less

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  Northwell health

  Jan 1999 - Jan 2003

  Pharmacy & medication safety

  • Effectively managed the clinical pharmacy integration into pharmacy services. Responsible to manage the JCAHO accreditation and re-accreditation process. First Hospital in the NSUH System to implement and go live with CPOE• Pilot site for Community Acquired Pneumonia (CAP) Project and received an award for document reduction in CAP outcomes by the Greater New York Hospital Association, (GNYHA)• Awarded by the New York City Department of Health for our efforts in an integrated Patient Safety Program whereby infection rates were reduced in post-surgical patients through a Pre-Surgery Antibiotic Prophylaxis Program• Selected Accomplishments:• JCAHO Accreditation team member, responsible for education, training and monitoring compliance with standards• Pharmacy & Therapeutics Committee• Drug Utilization Committee, • Medication Safety Committee• Investigational Review Board, IRB, member Show less

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  King faisal specialist hospital and research center

  Jan 2003 - Jan 2010

  • Chairing the Medication Safety Committee, laying the foundation and gaining executive oversight and leadership support• Designing and developing the program scope, system and processes; partner and collaborate with the Institute of Safe Medication Practices, ISMP, to benchmark and embed best practices• Leading the change management across the continuum of care & mandate medication safety training and continuing education for each and every clinician engaged in providing patient care, both direct and indirect• Leading a team of Medical & Allied Health Specialists to drive Medication & Patient Safety agenda across the organization, drive & monitor key metrics and healthcare outcomes• Champion for the 5M Lives, Medication Reconciliation initiative by IHI. Successfully designing processes and metrics though a dedicated system thereby reducing medication reconciliation errors during transitions of care by more than 50% Show less • Established the Cardiovascular Clinical Pharmacy Program in collaboration with the Cardiovascular Dept.• Designed and built the first Anticoagulation Cardiovascular Clinic in direct partnership with a dedicated Cardiologist & Patient Care Team. Assigned a dedicated Clinical Pharmacist to manage this clinic with key patient outcome and satisfaction indicators• Designed and built the first Dyslipidemia Cardiovascular Clinic in direct partnership with a dedicated Cardiologist & Patient Care Team. Lead the delivery of patient care services in this clinic with key patient outcome and satisfaction indicators• Develop clinical pathways and guidelines for the Cardiovascular Dept., that ensure quality, safe and effective patient care• Participate in daily rounds on the Cardiovascular Unit as the Lead Clinical Pharmacist and design optimal management care plans with the Patient Care Team Show less • Embed Clinical Pharmacy Services as the corner stone of Pharmacy Management Services across the organization by launching a fully-fledged program with dedicated Clinical Pharmacists for key patient areas such as Pediatrics, Cardiovascular, Infectious Diseases, ICU, NICU, Internal Medicine, TPN & Nutrition Services• Responsible for the implementation of metrics based on process, compliance and outcome indicators. Benchmark against International Health Care standards, in particular JCIA and JCAHO• Successful implementation of e-health system and safety task force for Cerner implementation leading to technological transformation of EHR• Lead a team of Clinical Pharmacists to deliver the organization wide strategy in medication management and patient safety with documented improved health outcomes, discharge planning and adverse medical events• Develop an in-house computer software database program to easily document clinical care interventions, allow for analysis and benchmark to US Cost Savings, resulting in more than $100k of documented healthcare cost avoidance/yr. due to various clinical quality interventions• As Director of the Residency Program, achieved Preceptor recognition by Purdue University School of Pharmacy, PharmD Clerkship program• Selected Accomplishments:• Director, Drug Information Center• Director, SCFHS Pharmacy Residency Program • Drug Utilization Committee, DUC/AUC- Co-Chair• Coordinator, Formulary Management Committee• JCIA Accreditation& Re-Accreditation Key Service Lead• Lead, executed and delivered General Organization Formulary Amalgamation Project Show less

  • Chair, Medication Safety & Medication Reconciliation Program

    Jan 2005 - Jan 2010

  • Cardiovascular Clinical Pharmacist

    Jan 2003 - Jan 2010

  • Acting Head/Assistant Head, Clinical Pharmacy, Safety & Training

    Jan 2003 - Jan 2010
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  Virginia commonwealth university

  Jan 2008 - Jan 2008

  Affiliate professor for patient safety, vcu/had, department of patient safety

  • Developed and designed the coursework to teach in the Executive Fellowship for Patient Safety Program• Key content delivered;o Human Error Theory, IOM reportso Patient Safety, JCAHO, National Activity, State Activities o Future of Patient Safety • Adept at navigating VCU Blackboard LMS to document consistent follow up and monitoring of students' contributions and outcomes• Develop curriculum deliverables and map course outcomes for assigned courses• Respond to all original discussion posts and post weekly assignments• Grade student work and contribution, including class participation according to course deliverables outlined at the beginning of the class• Ensure all students remained committed and engaged throughout the coursework by stimulating interests with challenging case studies and assignments Show less

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  Purdue university

  Jan 2008 - Jan 2009

  Clinical pharmacy preceptor

  • Responsible for developing a clerkship program for the PharmD program in collaboration with Purdue University and being approved as a Clerkship Site• Adept at navigating the Purdue LMS to document consistent follow up and monitoring of students' contributions and outcomes• Develop curriculum deliverables and map patient care outcomes for assigned courses• Ensure all students remained committed and engaged throughout the coursework by stimulating interests with challenging case studies and assignments• Mentor and coach students to support their growth and build their capabilities Show less

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  Bupa arabia

  Jan 2010 - now

  • Our partnership with Bupa Group in the UK enables us to be the ideal healthcare provider in 190 countries; especially as we have been looking after the healthcare needs of individuals and businesses for over 70 years• Leading the execution and delivery of healthcare services, with a team of Medical, Allied Health & Business Professionals, driving the organization to dominate this industry• Designing and developing innovative programs and services that provide meaningful impact and improved health outcomes to vulnerable populations, such as Chronic, Pregnant, Children, Elderly & Cancer patients. Resulting in significant positive changes in key outcome indicators and quality of life measures• Heading the Transitions in Care program to ensure end to end healthcare management, medication reconciliation & healthcare cost avoidance across the continuum of care. Resulting in significant reduction of potential medication errors, increased health literacy and shared decision making• Designing and leading the digital transformation agenda of our healthcare services to revolutionize our core offerings, improve access to care, overall customer experience and build for the future• Governing the healthcare services division to ensure regulatory compliance and fiscal oversight to achieve and surpass the business goals and objectives• Motivate and lead a high performance management team; collaborate to attract, recruit and retain talent; provide mentoring as a cornerstone to the organization wide talent development program. Ambitious growth programs have led to career advancement within the organization across division for many talented individuals Show less • Designing and Embedding a solid quality control model across all operations divisions (medical & non-medical) aimed at improving the quality of care, patient safety, customer experience and documented reduction in service failures• Leading continuous & focused improvement programs throughout the organization and helping develop a culture of continuous improvement and excellence by empowering teams across the spectrum of care with a sense of shared accountability• Strengthening the data and information capabilities of the organization and championing a data-driven environment • Taking a clinical leadership role in evaluating care delivery and developing the infrastructure for improvement and compliance with national and international patient safety goals• Motivate and lead a high performance quality and analytical team that drives results through collaboration for current and future challenges, business transformation, customer experience, change management and operational efficiency Show less

  • Director, Healthcare Services

    Jul 2022 - now

  • Director, Healthcare Services

    Jul 2022 - now

  • Head-Healthcare Services

    Jan 2012 - now

  • Manager; TQM & Service Strategy

    Jan 2010 - Jan 2012
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  Bupa careconnect | بوبا للرعاية المتكاملة

  Jan 2024 - now

  Senior director, medical engagement