Experience

• 

  Alcon laboratories, inc.

  Jan 2010 - Sept 2010

  Quality engineering co-op

  • Responsible for conducting product complaint root cause analysis investigations and identifying and documenting CAPAs to improve the quality of their on-market surgical systems and accessories• Optimized QA investigation analysis and Compliance reporting process through the design and validation of an in-house Complaint Management BI tool, which provided an estimated annual cost savings of $123,000• Developed best practices and training documents to standardize the processes of disassembling, testing and calibrating complex surgical systems used in the QA Customer Experience and Reliability Engineering Labs Show less

• 

  Hospira

  Jun 2012 - Sept 2012

  On-market devices program management intern

  • Designed and developed an easy-to-use dashboard to track KPIs for over 20 programs • Contributed to the development of cross-functional program deliverables for design, V&V and transfer reviews

• 

  Deloitte digital

  Sept 2013 - Dec 2018

  • Functional Lead for Salesforce Service Cloud Implementation at Automotive Financial Services Company (2 years)- Helped drive consensus across project stakeholders to align on business and project objectives by developing capability maps and technology roadmaps for a Salesforce Service Cloud solution with 4000+ users- Acted as the lead BSA and key liaison between product owners, solution architects, developers, and testers during the discovery and delivery of 12+ capabilities, focused on call center service operations process automation and systems integration, resulting in improved user and customer experience- Managed the product backlog, elicited and groomed 350+ user stories, conducted user studies to identify process inefficiencies, and created end-to-end process flow diagrams to streamline business processes to reduce compliance risk and increase end-user productivity by 50% Show less • Training Lead for Salesforce Sales Cloud Implementation at Global Medical Device Company (9 months)- Established the training strategy and led the development of scenario-based training material for the launch of a Salesforce Sales Cloud solution with 200+ end users- Facilitated in-person Train-the-Trainer workshops with 25+ global participants• Operations Consultant for Deloitte’s Global Salesforce Alliance COE (9 months)- Organized an annual global Deloitte Salesforce leadership meeting at Dreamforce, with 300+ attendees- Provided greater visibility of global sales KPIs to internal Deloitte Digital senior leadership through the design and creation of reports, dashboards, and newsletters Show less

  • Senior Consultant

    Aug 2017 - Dec 2018

  • Consultant

    Aug 2015 - Aug 2017

  • Business Technology Analyst

    Sept 2013 - Aug 2015
• 

  Workday

  Jan 2019 - now

  - Collaborated with operations, technical architects, UX designers, developers, and QA team members to design, test, and implement product enhancements on a Salesforce org used by 12K+ internal and external users- Led a team of 10+ onsite and offshore team members to deliver a new subscription-based service solution, which provides Workday customers exclusive and quick access to education, tools, and expertise- Implemented configuration changes (ex. approval processes, workflow rules, etc.) during fiscal year end transition to ensure new territory and organizational updates were accurately reflected in system processes and reporting- Delivered and successfully executed acquisition requirements to integrate 500+ users into a single Salesforce org Show less

  • Principal Program Manager

    May 2022 - now

  • Senior Program Manager - Scrum Master

    Mar 2021 - May 2022

  • Senior Business Systems Analyst

    May 2020 - Mar 2021

  • Business Systems Analyst

    Jan 2019 - May 2020