Tomonori Yamada

Experience

• 

  Avaya

  Jan 2001 - Jan 2021

  Professional Sales and Service delivery lead in Japan.Growth Professional Service business as Package application/Custom application/Solution implementation.-Managing 16 team members both Sales and Delivery team.-Business driving initiatives for Japan PS business included 3rd Party vender solution.-Optimize local operation and management with Global operation.-People manage 3 teams and re-organize leading locally. Japan Professional service sales lead. People Manage 2 team members as offshore. Supporting local delivery team (13 team members) -Create optimize delivery process and menus-Create collaboration business with 3rd Party partner-growth revenue trend established. Professional service Client Principal(CP) covering Avaya Professional Service portfolio.(Consulting, package and 3rd Party solution in CTI area. Developing total digital world coordination with Service category. Strategic Service Sales cover Day1 profettsional service to Day 2 support service, and business development for Service category. Advanced Solution Architect :Contact center solution planning and advisory services.3rd party solution development : consulting and Contact center solutions. business Development for Services.Proffessional service and Solution service(inc:3rd party solution development). Pre-Sales the solution services to forcused account with High Touch sales. Define yhe customer painpoint and compelling event with sales. Propose solution service with HT sales. Project ManagementTeam leader. PMT has Project Management 3 and Network Consultant 1. P/L management and Business Development for services. Project Manager for maltinational Company and Business pertner. Management of Big and complected Contact Center project.

  • Professional Service Japan lead

    Oct 2019 - Jan 2021

  • Professional Service sales Director

    Nov 2015 - Sept 2019

  • Service sales Manager

    Jan 2015 - Oct 2015

  • Strategic Service sales Manager

    Oct 2014 - Dec 2014

  • Solution Architect and Business development

    Oct 2011 - Sept 2014

  • Service business development -Manager

    Oct 2009 - Sept 2011

  • Project Manegment Team Leader

    Oct 2008 - Sept 2009

  • Project Manager

    Jan 2001 - Sept 2008
• 

  Fortinet

  Jan 2021 - now

  • Director of Service Strategy&Operation

    Jan 2025 - now

  • Service Planning Manager

    Jan 2021 - Jun 2025