Miguel Canales

Experience

• 

  Target

  Jul 2007 - Dec 2010

  Executive Team Leader Assets Protection

  • Lead a sales culture, drive sales performance, and coach the team on ways to increase sales.• Active Leader on Duty twice a week leading sales floor teams in making critical business decisions that impact and drives store needs. • Drives a shortage culture by motivating employees to provide customer service and lead operational performance.• Analyze current profits in contrast to previous year’s earnings and develop strategies for improving profits.• Recruits, hires, and trains potential talent at all store levels.• Recognize, coach and provide meaningful feedback through active performance management.• Lead a compliance environment to mitigate legal risk.• Model and drive proactive customer service.• Resolve both internal and external investigations at the store level which includes forwarding investigations to local law enforcement agencies for prosecution.• Lead and promote an environment safety and security within the store. • Works in tandem with local, state, and federal law enforcement agencies. • Responsible for the apprehension, detention, and interviewing of internal and external shoplifters.• Manage caseload of open investigations and data entry in the Target Asset Protection computer network. Show less

• 

  Dallas County

  Jul 2011 - now

  •Manage the day to day operations of Pretrial Services supervision units, which consists of Electronic Monitoring, Alcohol Monitoring, Smart Justice and General Pretrial release.•Supervising 50 or more exempt and non-exempt staff• Attend meeting relative to operations and administration, help with budget, oversee data collection and reporting to stakeholders, implement policy, review disciplinary action, community liaison.•Performs complex managerial work overseeing the operational planning, establishment, execution, and evaluation of a program or project typically consisting of a set of closely related subprograms or associated activities.•Meets regularly with supervisory staff to plan and organize the workflow within and across assigned courts and operational areas; ensure that all sections comply with statutory requirements, collaborate with other departments and external agencies in resolving problematic issues. Create corrective action plans related to any identified compliance discrepancies; communicate and interact with judges, attorneys, elected officials and the general public to resolve problems, exchange ideas and provide assistance•Serves as principal point of representation and liaison with external constituencies on operational matters, and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.•Attends meetings with and in the absence of the Director and/or Assistant Director relative to operations and administration to formulate plans, resolve issues and ensure consistency with applicable policy and procedure; furthermore, analyzes proposed legislation, formulates plans to incorporate changes and directs implementation by staff.•Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient operation of the program/project. Reviews all disciplinary action and takes appropriate partner(s). Show less • Plan and coordinate board meetings consisting of Department heads, Chiefs of Police, Judges, Dallas County service providers, and community leaders. • Interview and arrange potential speakers for Criminal Justice Advisory Board meetings. • Manage all subcommittee meetings involved in the Criminal Justice Advisory Board consisting of Chiefs of Police and various organizational/department heads. • Complete all minutes for the Criminal Justice Advisory Board and its subcommittees.• Maintain the Edward Byrne Justice Assistance Grant, by monitoring expenses, keeping inventory and re-applying for the grant on a yearly basis. • Departmental Legislative analyst for Dallas County, reviews all legislative bills affecting Dallas County Criminal Justice systems and provide analysis to Dallas County Governmental Affairs representative. • Interview, and supervise the Dallas County Criminal Justice Intern Program. • Developed and implemented the Criminal Justice Information Systems (CJIS) policy for the Department of Criminal Justice. • Coordinate and maintain all fingerprinting and CJIS training for new and existing Department of Criminal Justice employees. • Provide leadership on various Criminal Justice Projects as assigned by Department head. Show less • Provides intensive supervision to defendants ordered on the electronic monitor by the court, while on bond. Manages the defendant’s day to day activity, and maintains a comprehensive record of their daily activities. Conduct program orientation for new defendants, and coordinates the installation of their equipment with a third party company.• Interviews defendants in jail in order to qualify them for the program. Addresses any violations, and reports violations in writing to the courts and the District Attorney’s Office. Provides professional testimony during court proceedings of defendant’s compliance with the program. Show less • Professional casework, supervision, counseling and services in the rehabilitation of youthful offenders who have been committed to the custody of various divisions within Dallas County Juvenile Department. Conduct risk assessments, diagnosis, extensive social investigations, crisis intervention, case planning and report writing. Responsible for the disposition of youths and the provision of appropriate resources necessary to meet the immediate needs of youths and their families.• Consults with family members, school officials and others to gain understanding of youths and to ensure services are tailored to meet the needs of the youths. Counsels and mentors youths and/or families on behavior, school, responsibility, attitudes, goals, consequences of actions and other related concerns or problems to attain desire goals or required results; discusses progress of rehabilitation programs; and conducts crisis intervention sessions. Document casework contact & investigations, status change, progress and problems to assure required contacts are being made and adherence to applicable policies. Responds to inquiries and serves as a liaison with schools, community agencies, law enforcement, CPS, MHMR and other agencies. Testify in juvenile court for progress of probation (Review Hearings), placing juvenile in residential placement facility, and/or modifying juvenile’s probation status to reflect new offenses. Show less • Provides direct supervision to youths in a 24-hour detention facility to ensure the health, safety and welfare of each youth is in compliance with departmental policies and procedures and all applicable standards.• Provides individual and group counseling to all youths to promote and increase personal awareness of responsibilities and alternatives.• Makes critical and sound judgments and decisions during crisis or potentially dangerous situations, only in the absence of the supervisor; informs supervisor of problems or situations encountered and actions taken; and documents actions.• Disciplines youths by enforcing the rules of the facility, documents behavior and other specific information and forwards to appropriate personnel.• Restrains chases and/or carries unruly youths.• Conducts inspections, rounds and drills which includes room checks and physical searches of youths.• Transports youths to and from appointments. Coordinates and provides daily educational and entertaining program activities. Show less

  • Pretrial Services Manager - Supervision Units

    Jan 2022 - now

  • Criminal Justice Advisory Board Program Manager

    Apr 2018 - Jan 2022

  • Pre-Trial Service Officer/Electronic Monitoring

    Apr 2016 - Apr 2018

  • Juvenile Probation Officer

    Jul 2012 - Apr 2016

  • Juvenile Supervision Officer

    Jul 2011 - Jul 2012