Christina Parker

Experience

• 

  CVS Pharmacy

  Nov 2009 - Jul 2011

  Certified Pharmacy Technician

  • Assist licensed pharmacists prepare prescription medications• Receive and process prescription requests• Communicate with patients, medical providers, and insurance companies• Troubleshoot claim rejections

• 

  PPD

  Jul 2011 - Sept 2012

  Medical Communications Specialist

  • Provides contact center services to support client’s business objective• Maintain regulatory compliance and a high level of customer service while customizing programs and services in collaboration with our clients medical affairs• Deliver medical/technical information to healthcare professionals and customers for various products

• 

  Biogen

  Sept 2012 - Nov 2023

  • Lead cross functional project teams including, but not limited to: Patient Services, Marketing, Field, Nursing, Multichannel Excellence, Legal, Regulatory, Promotional Compliance, and IT to accomplish deliverables and meet project expectations.• Develop project plans, validate metrics, identify leading/lagging indicators and action plans to achieve business targets. • Develop and manage execution of implementation plans that include trainings, communication timelines, update existing workflows, department practices, and job aids as required to implement the project or process change. • Develop and evaluate operations processes to drive effectiveness, quality and efficiencies. Identifies and brings forth opportunities for future enhancements. • Present innovative solutions in line with department and business objectives that align with the strategic imperatives. Domain expertise in all MS and SMA therapeutic areas. Show less • Lead cross functional project teams including, but not limited to: Patient Services, Marketing, Field, Nursing, Multichannel Excellence, Legal, Regulatory, Promotional Compliance, and IT to accomplish deliverables and meet project expectations.• Develop project plans, validate metrics, identify leading/lagging indicators and action plans to achieve business targets. • Develop and manage execution of implementation plans that include trainings, communication timelines, update existing workflows, department practices, and job aids as required to implement the project or process change. • Develop and evaluate operations processes to drive effectiveness, quality and efficiencies. Identifies and brings forth opportunities for future enhancements. • Present innovative solutions in line with department and business objectives that align with the strategic imperatives. Domain expertise in all MS and SMA therapeutic areas. Show less • Multi-skilled relationship owner for patients, Biogen field force representatives, and customers. Assigned the most complex customer groups along with large volumes of high touch product base.• Manage all aspects of the territory support by acting as the sole contact for all personnel associated with assigned location(s). • Department regulatory and compliance representative. Audits and reviews case manager work to ensure optimal service offerings and assists with up-training staff with any gaps discovered in reviews. • Analyzes MS Center or SMA territory workflows, assures workflow efficiency, and overall task timeliness and patient adherence to identify opportunities to optimize efforts and improve the patient experience by developing recommendations and implementing changes as findings warrant. Show less

  • Senior Program Lead

    Apr 2022 - Nov 2023

  • Program Lead, PMO

    Jul 2019 - Apr 2022

  • Lead Case Manager

    Oct 2016 - Jun 2019

  • Case Manager

    Oct 2013 - Oct 2016

  • Universal Patient Services Coordinator

    Sept 2012 - Oct 2013
• 

  Spencer Health Solutions, Inc.

  Nov 2023 - now

  • Develop and implement a comprehensive marketing strategy with a focus on campaign development and project management.• Contribute and manage the messaging framework for marketing initiatives, ensuring consistent brand voice and messaging across all touchpoints.• Lead the planning, execution, and optimization of multi-channel marketing campaigns, including social media, content marketing, email marketing, and public relations.• Utilize strong project management skills to define campaign scope, timelines, resources, and milestones, ensuring projects are delivered on time and within budget.• Collaborate with internal teams (e.g., design, sales) to seamlessly integrate marketing initiatives with the messaging framework and brand narrative.• Leverage data analytics to track campaign performance, identify areas for improvement, and optimize campaigns for maximum impact.• Identify and implement new marketing technologies and tools to enhance campaign efficiency and platforms to support various campaigns Show less • Provides direct oversight to functional departments and discrete project managers ensuring contracted projects are fully supported and managed as expected. • Works with the Senior Director of Patient and Project Services to report out on clinical projects. • Ensures quality, consistency, accuracy, and timely deliverables related to the setup and execution of clinical trial Programs. • Offers clear communication to key stakeholders with respect to the direction, status, and completion of projects • Coordinates internal resources for the successful execution of cross-functional projects, including any platform development or product configuration initiatives. • Leads efforts to analyze current operations projects, make recommendations for improvements and manage the decision-making process • Establishes key performance indicators and quality plans, employing and evaluating the data from the metrics and serving to find solutions and interventions in collaboration with leadership team • Oversee the development of budgets, timelines, and quality guidelines for projects and training specifications, thereby ensuring that expectations and deliverables are met. Show less

  • Marketing Manager

    Jun 2024 - now

  • Clinical Program Manager

    Nov 2023 - Jun 2024