Niladri Das

Experience

• 

  Airport Authority Of India

  May 2012 - Jun 2012

  Industrial Training

  Training exposure in:• Air Conditioning Plant• Sub Station System & Power Distribution • Ground Lighting Facility• Baggage Handling System

• 

  Voltas Limited - A TATA Enterprise

  May 2013 - Jun 2013

  Industrial Training

  Training exposure in:• Advanced Lightning Protection System• Air Conditioning System

• 

  Infosys Ltd

  Jul 2014 - May 2018

  • Managing a team of 20 resources working in 24x7 production support and Incident Management.• Provided application support globally to the clients using major incident handling & problem management from onsite.• Managing business-impacting high priority Incidents and drill through Root cause analysis (RCA).Key Achievements:• ICA - Star Award & Most Valuable Player for the year 2017-2018• Exceptional Delivery Incentive for a contribution towards the growth of Cloud infrastructure service.• CIS RnR Achiever for exceptional service to the organization 2017-2018.• Achieved 100% Service line agreement (SLA) and Key Performance Indicator (KPI) for 6 months. Show less

  • Technology Analyst

    Sept 2017 - May 2018

  • Senior System Engineer

    Aug 2016 - Sept 2017

  • System Engineer

    Jul 2014 - Aug 2016
• 

  Kantar IMRB

  Mar 2019 - May 2019

  Intern

  Study on Service Enhancement and Development of Agents/Advisors, Vendors, and Merchandising Sector. Description• Understanding concise and straightforward questionnaires design and filling methods,• Analyzing a sample group that represents a specific target market.• Experiencing different methods of data collection.• Checking out on abnormal data through data cleaning and screening• Visualizing and communicating the findings.

• 

  Capgemini Invent

  Aug 2020 - now

  • Manager

    Oct 2023 - now

  • Senior Consultant

    Oct 2021 - Oct 2023

  • Consultant

    Aug 2020 - Oct 2021