Michele Deuhs, FPC

Experience

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  Jewish Community Center of Maitland, FL

  Nov 2006 - Sept 2008

  HR Generalist, Payroll Specialist, and A/P Clerk

  • Administrator of ADP Payroll software for processing of the semi-monthly payroll.• Used ADP ezLabor Manager to extract clock in/clock out punches and to generate overtime reports for departmental heads.• Assisted with New Hire paperwork; Administrator of company benefits; and processed Work Comp, STD, and LTD claims.• Prepared the Semi-Monthly Payroll Journal Entry using Excel; Balanced monthly benefits bills to employee payroll deductions.

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  McDonald's

  Nov 2008 - Mar 2012

  Shift Supervisor

  • Managed the shift to ensure customers get a fast, accurate, friendly experience.• Processed shift deposit and counted down cash registers for crew accuracy.• Assisted with New Hire Orientation, Training of Crew, and attended all Management Meetings.• Monitored shift for Food Safety, Store Security, Brand Image, and Food Profitability.• Communicated with next Shift Manager to assist with meeting store target goals.

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  Legacy Book Publishing

  Jan 2015 - now

  Freelance Writer

  • Published Author of Self-Help Book. • Networking and self-promotion abilities.• Self-motivated and time management discipline.• Research skills and able to accept constructive criticism.

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  Robert Half

  Sept 2015 - May 2016

  Accounting Assistant

  • Generated Sales invoices using Sales Pad Software. • Matched up Purchase Orders using Supply Pro Inventory Management Software for Freightliners.• Processed payroll for Del-Air using ADP Software. • Utilized QuickBooks for CPA firm to document deposits, write checks, and balance multiple bank statements.• Prepared daily deposit with Freightliners.• Used Excel, Word, and Gmail as needed

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  Associated Billing Services

  May 2016 - Jun 2017

  Medical Billing Specialist

  • Processed Insurance Claim using MediSoft Billing Software.• Assisted with A/R Statements and A/R Aging Report.• Verified Insurance coverage using Availity, Navi-Net, and Medicare/Medicaid web sites.• Ensured HIPAA compliance.

• 

  Verizon Business

  Aug 2017 - Jan 2020

  Employee Payroll Support (EPS) Administrator

  • Achieved the Fundamental Payroll Certification on Sept 23, 2019.• Actively participate in process improvement and clarification for team members in weekly group meetings.• Mentor New Hires.• Employ Avaya one-X Agent Software for taking calls• Resolve Verizon Employee Payroll inquires via voice and email.• Proficient with Work Flow Manager.• Document all payroll calls using Mach Form Software.• Use of Oracle PeopleSoft Payroll Software.• Ensure all security standards upheld pertaining to confidential payroll information.• De-escalate employee concerns to ensure first call resolution. Show less

• 

  Analyst-Payroll

  Jan 2020 - now

  Analyst-Finance

  • Resolve incoming emails timely and accurately including specialty queues such as Executive, Legal, and Human Resource request related to payroll inquiries.• Answer incoming calls in the executive call queue and resolve complex payroll inquires.• Assist with the Return Check Log for active and deceased employees.• Maintain a high level of professionalism with employees, utilizing appropriate resources to provide First Call Resolution (FCR).• Process payroll-related forms such as state and federal W4s, common pay, non-residential, and SSA 131 forms timely and accurately.• Manage and process documents received via fax, such as garnishments and IRS lock-in letters.• Collaborate with leadership team to stay updated on payroll knowledge and stay informed on any changes in policies and procedures.• Actively engaged with necessary training to maintain FPC certification held with the American Payroll Association, (APA). Show less