Jennifer Bradley

Experience

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  United States Army Reserve

  May 1999 - Jan 2003

  Medical Logistics /Product Management

   Assessed and resolved manufacturing processes and recommended improvements to increase productivity. Reviewed work for quality and compliance with company standards and design specifications. Developed and implemented cost controls and other expense reduction measures. Sourced materials to keep up with production goals and meet customer demands. Directed key personnel in correct production techniques to achieve required quality. Applied lean practices to balance workflow and eliminate unnecessary steps. Show less

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  Minyard Food Stores

  Aug 1999 - May 2006

  Front End Manager

   Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals. Exercised leadership capabilities by successfully motivating and inspiring others. Influenced, built relationships, understand organizational complexities, manage conflict, and navigate politics. Resolved customer complaints while prioritizing customer satisfaction and loyalty. Collaborated with upper management to improve customer service processes and support structures company wide. Show less

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  US Army

  Jan 2003 - Jan 2005

  Medical Logistics/Product Management

   Assessed and resolved manufacturing processes and recommended improvements to increase productivity. Reviewed work for quality and compliance with company standards and design specifications. Developed and implemented cost controls and other expense reduction measures. Sourced materials to keep up with production goals and meet customer demands. Directed key personnel in correct production techniques to achieve required quality. Applied lean practices to balance workflow and eliminate unnecessary steps. Show less

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  Texas Army National Guard

  Oct 2008 - Oct 2014

  Dedicated to the mission we delivered essential medical supplies to military hospitals, clinics and units. I aided in care of wounded fellow vets in Operation Iraqi Freedom/Enduring Freedom!• Inventoried and distributed medical supplies to major hospitals and clinics within the U.S and Iraq• Produced weekly status reports detailing logistic operations and problems• Continuously learned new skills and applied them to daily tasks, improving efficiency and productivity.• Used critical thinking to break down problems, evaluate solutions and make decisions. Show less

  • Medical Logistics/Product Management

    Oct 2008 - Oct 2014

  • Army National Guard

    Oct 2008 - Oct 2014
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  Walmart

  Jan 2012 - Dec 2013

  Customer Service Manager

   Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals. Exercised leadership capabilities by successfully motivating and inspiring others. Influenced, built relationships, understand organizational complexities, manage conflict, and navigate politics. Resolved customer complaints while prioritizing customer satisfaction and loyalty. Collaborated with upper management to improve customer service processes and support structures company wide. Show less

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  Dental Offices

  Feb 2016 - Aug 2019

  Office Manager/Registered Dental Assistant

   Streamlined office operations by effectively monitoring and addressing client correspondence and data communications. Assisted patients with understanding personalized insurance coverage and benefits. Assured timely verification of insurance benefits prior to patient procedures or appointments. Updated patient records with accurate, current insurance policy information.  Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling. Managed office logistics by scheduling appointments, maintaining files and collecting payments. Show less

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  Hero 2 Hero CPR

  Jul 2018 - Oct 2019

  Chief Executive Officer/Owner

  • Develop, deliver and maintain training materials for healthcare professionals about advanced methods of chest compressions and artificial respiration.• Provided immediate and constructive feedback. • Own completion, responses and repository of Request for Proposal and Request for Information documents. • Evaluated students' competencies through written assignments and examinations

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  Henry Schein One

  Aug 2019 - now

   Onboard new customers by managing account creation, coordinating software installs, training the customer on the product, ensure product adoption/usage, and provide ongoing support as their primary point of contact. Monitor customer’s ongoing health scores and product utilization to proactively engage customers to prevent attrition and ensure customer satisfaction with product and services. Develop and maintain creditable and strong relationships with business owners by performing regular quarterly/annual business reviews, business assessments, and status reports. Handle escalated customers with a high level of professionalism and tact. Work with at risk accounts to conduct a business review, develop resolution plans, and align internal resources to resolution. Maintain a thorough understanding of, and be prepared to report on, all assigned customers in terms of opportunities, current issues, and likelihood of renewal. Regularly share best practices with the rest of the Customer Success team Show less  Partner with other members of Customer Success, on At-Risk / High Value accounts to understand the requirements and needs of the customer & assisted colleagues with questions in regard to technical procedures and products. Followed up with customers about resolved issues to maintain high standards of customer service. Trained new personnel in product knowledge and use of software. Handle escalated customers with a high level of professionalism and tact.  Assigned tasks daily to colleagues while maintaining current workflow and answering clients and colleagues’ questions and concerns, conduct weekly meetings in absence of supervisor. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Show less  Configured, installed, and handled troubleshooting tasks for variety of different applications such as IBEX, DF Link, Patient Engage Live, etc.  Coordinated software conversion and implementation processes for Henry Schein customers. Explained complex, technology-related issues in basic, understandable terms to clients and provided end-user system training. Configured devices, and software to set up workstations for dental practices. Submitted proposed technical solutions based on customer recommendations. Walked user through series of steps to determine problem and implement likely solution. Show less

  • Customer Success Manager I

    Jan 2024 - now

  • Customer Loyalty Specialist: Customer Success

    Jun 2022 - Jan 2024

  • Software Support Technician/Implementation Specialist

    Aug 2019 - May 2022
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  Valued Merchant Services

  Apr 2022 - Jan 2024

  Regional Account Manager

   Participated in sales calls to strengthen customer relationships and uncover possible opportunities for growth.  Used online and offline marketing to generate leads, increase visibility and drive sales growth. Developed and maintained positive relationships with clients in assigned sales territories. Stayed current on company offerings and industry trends. Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. Identified new business opportunities through cold calling, networking, marketing and prospective database leads. Show less

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  Parkside Village HOA

  Apr 2024 - now

  Member Board of Directors