Doug Dorsey

Experience

• 

  Fannie Mae

  Jan 1991 - Jan 1999

  Responsible for the technical management and customer support of the corporate e-mail system. Key accomplishments included:• Providing technical leadership to evaluate, test and deploy an IMAP/LDAP based messaging system that consolidated 5,000 disparate cc:Mail, Lotus Notes and Unix mailboxes to a single Netscape Messaging platform.• Managing the day-to-day operational support for messaging systems including mailbox creation, system backups, break/fix and customer support tickets.• Receiving a top performer award in 1998. Show less

  • Sr. Messaging Engineer

    Jan 1994 - Jan 1999

  • Sr. Desktop Analyst

    Jan 1991 - Jan 1994
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  United Messaging

  Sept 1999 - Nov 2001

  Sr. Product Manager

  Responsible for the product roadmap, requirements management, release testing, user guide development and customer training for the United Messaging hosted Internet Mail and anti-virus firewall services. Accomplishments included:• Eliciting customer requirements, prioritizing product specifications, establishing release plans and working with engineering teams to develop, test and launch the Software-as-a-Service (SaaS) based messaging services.• Coordinating beta programs and participating in customer pre-sales and post-sales activities to ensure successful customer implementations.• Managing cost and revenue forecast models, negotiating vendor agreements, presenting executive and customer facing product overviews to drive sales and product growth. Show less

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  Time Warner Cable

  Feb 2002 - Aug 2006

  Sr. Product Manager

  Managed the business planning, product roadmap and requirements gathering for the High Speed Data (HSD) and Voice over IP (VoIP) Services Provisioning / Activation systems. Responsible for developing use cases, system requirements, managing license agreements and budgets for the residential Broadband and VoIP Provisioning Platforms. Accomplishments included:• Managing the product requirements, RFI and vendor evaluation for a unified broadband provisioning system that consolidated over 50 disparate systems to 5 regional platforms.• Managing the development of the VoIP provisioning requirements that led to the inaugural launch of the internally developed TWC Digital Phone Order Management (DPOM) System.• Team lead for the Sprint joint venture (Pivot) mobile phone provisioning working group. Show less

• 

  Charter Communications

  Aug 2007 - May 2017

  Director, Application Management

  As the Principal Product Owner for the TWC Central Customer Portal (www.twcc.com), I am responsible for roadmap planning and managing the Agile Scrum product development process to deliver engaging content, optimize platform performance, maximize revenue opportunities and ensure customer satisfaction. Accomplishments include:• Directing a 25+ member cross-functional team through 110 sprint deployments that delivered three major site redesigns, new advertising units, Google search integration, third-party commerce integration, localized content integration, digital video, photo galleries, TV Listing feeds, SEO and social media integration that served over 9MM unique visitors at peak, generating a multi-million-dollar monthly cash flow. • Directing a content refactoring initiative to transition the customer experience and content strategy from a mixed media content based experience to a Charter Spectrum services aligned experience including authoring a playbook to ensure smooth transition.• Directing a responsive web refactoring project based on a Minimum Viable Product (MVP) approach to improve multi-screen customer experience and reduced operational costs. • Defining and directing the development of a hyper-localized portal experience utilizing DMA based technologies to personalize content from syndicated and in-house local news sites. • Directing A/B testing campaigns to optimize customer engagement.• Developing and managing a customer experience (CX) monitoring platform that measures end to end CX metrics to optimize platform performance and customer satisfaction.• Developing annual budgets, senior executive level presentations, vendor agreements and statements of work for product development and operations support. Show less

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  National Student Clearinghouse

  Jul 2017 - now

  Responsible for leading a high performing team of Product Managers, Business Analysts and Product Owners to plan and execute the Education Services business strategy, product roadmap / lifecycle planning in a Scrum Agile development methodology, executing go-to-market strategies to deliver innovative products and services that serve the education community through the collection, aggregation and exchange of student achievement data empowering lifelong learners to accomplish their education and career pathways.• Currently responsible for a multi-million book of business for transcript and data exchange services.• Developed and manage a Product Development Process that drives organizational strategic planning and cross team execution.• Manage staff recruiting, team budgets and strategic team objectives.• Establish financial objectives, team OKRs and product KPIs• Lead organization on digital accessibility to comply with WCAG and ADA guidelines.• Developing data exchange services based on industry data exchange standards XML/EDI/JSON• Ideating Data conversion services utilizing AI/ML technologies• Develop marketing campaigns to target service value propositions to market personas and segments• Ensure product development adheres to FERPA privacy and FISMA/SOC2 data security standardsWe are hiring so check out our career site and reach out if you see a position of interest!https://studentclearinghouse.info/careers/ Show less

  • Director

    Feb 2023 - now

  • Senior Manager of Product Management

    Jul 2017 - Feb 2023