Brian Foster

Experience

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  CoreSolutions Software Inc.

  Jan 1998 - Jun 1999

  Junior Database Developer

  In this position, I was responsible for the creation and testing of custom FileMaker database solutions from specifications as defined by the Senior Database Developer and/or Project Manager. In addition, I was responsible for providing technical support for the custom FileMaker databases.Projects that I worked on while at CoreSolutions Software, Inc. include: - Organizer Pro (Contact Manager, internal version and packaged version) - Community Living Pro (Custom solution for various Community Living not for-profit companies) Show less

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  GTN Communications

  Aug 1999 - Dec 2004

  Information Management Specialist

  - Planned, developed and installed GTN Communications custom software - Maintained SQL Server including index tuning, backup maintenance, catalogue maintenance, job scheduling and system security - Built a Call Centre web-based Ticket Tracking system - Designed a web-based Personnel Management System operated through a flexible shift based database - Developed a web-based telephone reporting solution to summarize call data into the database Languages/Technologies worked with:- Visual Basic- ASP (VBScript), Javascript, ASP.NET on the .NET Framework 1.0- ActiveX Controls (For Progressive Dialer, to integrate with the Picazzo Telephone System)- Microsoft DNA, XSL, XML, Microsoft XMLHTTP (precursor to AJAX)- SQL Server 2000, SQL Server 7, Windows 2000 Server, Windows 2000 Workstation Show less

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  TeleTech

  Oct 2005 - Feb 2006

  Technical Support Agent

  - Provided consumer technical support regarding DSL service inquires and difficulties - Delivered services and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet- Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services- Accurately processed and recorded call transactions accurately using designated tracking software

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  Anvox.com

  Mar 2006 - Nov 2006

  Technical Support Representative (Contract, Remote Worker)

  - Ensured continued and uninterrupted operation of host servers across multiple data centres in North America and the United Kingdom - Maintained server operation through remote administration in Linux - Provided technical support to customers experiencing issues with voice systems servers

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  Zucora Inc.

  Mar 2007 - Jan 2013

  Network and Systems Administrator

  - Coordinated Strategic IT Planning, lifecycle management of computer software, network systems, servers and mobile devices - Managed technical support issues and provided resolutions, and maintained telephone operating system - Coordinated reporting from all IT managed data systems- Managed FileMaker Pro Systems including programming customer facing web interfaces- Administered and maintained Windows Servers - Installed and administered on top of Ubuntu Platforms various database server, business intelligence servers, webservers, networking and monitoring systems- Installed and administered language frameworks Ruby on Rails, PHP, networking and monitoring systems - Installed, administered and maintained on top of Windows Platforms various Microsoft Services - Rebuilt directory server due to irreparable failure - Administer VMWare Sphere v4 Server converting physical servers to virtual serversProjects that I were involved in during my tenure:- Researching technologies to be used for replacing the custom FileMaker databases.- Initial planning and user needs analysis for a system to replace the FileMaker databases.- Implementing a new Reporting solution using Jaspersoft Reporting.- Implementing network and system monitoring using Icinga, Nagios and Cacti monitoring tools.- Identifying issues with data in the FileMaker databases to be cleaned up in the replacement solution.- Researched and implemented a corporate Helpdesk solution using the Spiceworks software.- Planned and executed the technology portion of corporate office moves in 2008 and 2010.Languages/Technologies worked with:- PHP, Ruby on Rails, Javascript, CSS- FileMaker Pro (and Server) versions, 9, 10, 11 and 12- Nagios and Icinga monitoring Platforms- Jaspersoft Reporting Server- Mitel telephone platform (NuPoint, 3300 Controller, PrairieFyre)- SQL Server 2005, CentOS, Ubuntu, Windows 2000, 2003, 2008 Server, Windows XP Pro, Windows 7 Pro, VMWare vSphere 4 Show less

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  LucasWorks!

  Nov 2014 - Dec 2014

  Temporary Staff

  - Answered incoming calls and provided information on products and services to customers - Entered customer order information accurately into database system - Resolved complaints in a professional manner and accelerated serious issues to management - Provided status updates to customers regarding the status of their order - Cancelled orders upon customer request and provided refunds

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  MattressReminder, Inc.

  Jan 2015 - now

  Retailer Support

  - Conduct research and managed the recommendations and implementation of services, software and hardware- Administer a multilingual Wordpress site - Administer Office 365 installation- Perform support administrative functions for customers- Assist customers with maintaining the integrity of their data- Manufacture and assemble customized product for customers

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  TicketWindow.ca

  May 2016 - Mar 2019

  Software and Product Developer

  - Conducted research and managed the recommendations and implementation of services, software and hardware- Managed upgrade and implementation of access restrictions on a Wordpress site- Assist with the development process and implementation of custom internal software.- Managed technical support issues and provided resolutions.