Sang Ha (Rachel) J.

Experience

• 

  Allstate

  Jan 2016 - May 2016

  Allstate Agency Student Internship

  As I served as an Intern at All State Angency,1. I made and answered calls to customers about their insurace issues. My ability in solving problems and the manner to treat customers developed.2. I learned how to fax important papers to other companies at the right time.3. I learned how to organize customers' information using the program Allstate had.

• 

  Irvine Valley College

  Sept 2016 - May 2017

  AESL Center Assistant

  As I worked as a student clerk at Aesl Center, 1) Translated English surveys and papers in to Korean and vice versa.2) Worked as a receptionist whenever the center had a placement exam. 3) Advertised Aesl program by making flyers with staff members and by making calls to waitlisted students.

• 

  The Korea Economic Daily

  Aug 2017 - Aug 2018

  Online Journalist

  I tried to find what's best for other international students in the United States by uploading news and useful ideas on the blog. For example, researching about one of the most popular companies in the United States or introducing products that I would buy as a gift on my way back home.

• 

  Korean Undergraduate Business Society

  Jan 2018 - Jun 2019

  Marketing Team Director

  KUBS is more than just a club or a social networking team. We try to navigate what the members' needs are in order to enhance our abilities in Marketing, Accounting, Start-Up and Finance departments. As a team, we search for different types of projects each 2-3 weeks. For example, company overview, Honeytip Ucla, Wix project, Mock interview, Design Thinking and much more.

• 

  KUBS Express

  Sept 2018 - Jun 2019

  Co-Founder

  • Supervised and monitored customers’ behavior by using excel and google analytics; gained analytical skills in how customers react upon different marketing strategies• Conducted a sale promotion event by making posters; uploaded the posters on several pages by contacting several Facebook pages to advertise the event

• 

  The Korea Daily

  Sept 2018 - Feb 2019

  Online Editor/Reporter

  My main role was to provide useful tips for international students in the United States.Using photo editing tools, I wrote articles or created slides that are easy to read. The articles and slides were usually about how it is to live as an international student in California. I also provided tips about how to live well in the USA as an international student.

• 

  The Dash

  Feb 2019 - Jun 2019

  Online Marketer

  • Conducted offline promotion on a newly launched application at UCLA and raised DAU from 5 to 40.• Interacted effectively with prospective/ current users by contacting via email, communicating in person, and solved customers’ problem.• Worked as a bilingual translator by transcribing misunderstood communication between the co-workers and the customers.

• 

  Vingle

  Jul 2019 - Oct 2019

  Global Community Manager

  •Design and implement various programs to spread a positive culture of communication between the users. •Managed 'Churned Users Project' by communicating with developers and art team members. Sent out emails to over 5000 users on Vingle and raised the DAU instantly. •Conducted an Influencer reach out project, brought in Youtube Vlog/Beauty/Food/KPOP Youtubers to Vingle.• Respond to inquiries and complaints from users after monitoring inappropriate contents on Vingle.• Enact policies and rules of Vingle community, plan and manage the operation of the service in the timely manner.• Answered questions to the users using Zendesk• Managed ​marketing campaigns and fostered relationships with brands to create branded content for our social channels.• Collaborated with product and design teams to translate content from Korean to English.• Communicated with users via Zendesk and social channels; shared their feedback with the appropriateteams. Show less

• 

  Bagelcode

  Nov 2019 - Jul 2022

  - Managed in making a Facebook group called 'Epic Group' which is formed with Global VIP players of Bagelcode.- Provided information about online game items, inflation of game products, new events and resolutions to technical issues to keep customers’ well informed.- Generated daily reports using Excel to organize notes and trends; able to figure out the main issues and provide ideas to troubleshoot the issues.- Responded to global customers’ queries and resolve customers’ issues in a timely manner; maintained customer satisfaction above 80% on Zendesk. Show less

  • CRM Specialist

    Sept 2020 - Jul 2022

  • CRM Community Manager

    Nov 2019 - Sept 2020
• 

  NEOWIZ

  Aug 2022 - now

  CRM Specialist

  - Designed and implemented VIP CRM indicators on 'Tableau' in order to operate action plans for the VIP Rewards Program.- Set up a private Facebook Group only available for VIP players; group members was raised to over 1000 from 0 in 2 months. - Managed ​marketing campaigns on social channels (Facebook, Medium, Twitter) and fostered relationships with VIP customers, positively branding the three games in charge. - Additional revenue of $4500 was generated through the churned user newsletter/push notifications event within 7 days. - Took in charge in systemizing the VIP compensation program for active & in-active users by collaborating with the business team. Show less