Hang Main

Experience

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  Naga World Hotel and Casino

  Jul 2009 - Feb 2011

  Call Center Assistant

  - Understanding the greeting standard service - Getting the customer complain about service and products- Guide and consult customer with friendly manner- Settle any problem which customer complaint- Writing and saving all customer complaint and problem solving into system as report - Hand over and take over from shift to shift- Responsible external and internal call- Check walk up call by group or individual request- Take a message for guest request- Transfer phone call to other department Show less

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  Naga World Hotel and Casino

  May 2012 - Mar 2013

  Travel Agent

  - Take booking from customer - Make reservation with hotel - Collect payment - Arrange the tour operation - Promoting and marketing the business - Dealing with customer queries and complaints - Package holiday operation - Commercially aware - Good interpersonal skill - Verbal communication skill

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  Sofitel Luxury Hotels and Resorts

  May 2012 - Sept 2014

  - Check early arrival are ready to check in- Arrange individual and group or delegation- Check supporting and correspondence- Arrival preparation for all guests daily- Room assignment according to guest's preferences- Follow up with guest relation officer ensure the room are check and already set up amenities- Check room still back to back- Departure preparation for all guest's daily- Check billing instruction are properly prepared- Communication to all concern section and department for important information- Check balance cash float and responsible in term of finance control- Hand over and take over from shift to shift Show less

  • Front Desk Agent

    Mar 2013 - Sept 2014

  • Guest Relation Officer

    May 2012 - Mar 2013
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  I work for a Hotel and Casino as Human Resources

  Sept 2014 - Dec 2017

  Follow up the attendance check finger scanning Update off day‘s Mc, Absent, and Unpaid leaveReport monthly attendant sending to HR executive Prepare overtime and make the record sending HR executiveCheck the staff’s background and interview all the applicantsGovernment relationship such as NSSF project’s practiceWork closely with other department to develop strategies HR solutionDevelops and maintains human recourse system that meets top management information needsUpdate and maintain personal file Recruitment report Show less - Recruitment report- Staff recruitment & selection- Update and maintain personal file- Employee relation- Follow up the attendance finger scan- Update and calculate off day's MC, absent,and Unpaid leave- Report monthly attendant sending to HR Executive- Prepared calculate overtime and make the record sending to HR - Government relationship such a NSSF project's practice- Work closely with other to develop strategic HR solution- Good performance, discipline and dedication at work- Good communication skill and Good behavior- Hard working and honesty - Higher responsible on job Show less

  • Human Resources Supervisor

    Feb 2017 - Dec 2017

  • Human Resources Admin Officer

    Sept 2014 - Feb 2017
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  Grand Golden Hotel and Casino

  Dec 2017 - now

  Human Resources Admin Executive

  • In Charge of HR Department while the absence of Manager• 人事部经理不在，员工可以代办。• Staff monthly payroll and monthly adjustment• 员工月薪和月度调整• Leave control and staff movement• 工作人员休息调整 • Dormitory control• 宿舍管理• Daily attendance follow up for non-gaming• 每日出勤监管• Others as assigned by HR Manager• 其他由人经理分配• Monitoring and verifying all leave control and employee attendance• 监控和验证所有假期控制和员工考勤水平