Dawn Gasper

Experience

• 

  Courtyard by Marriott Stamford, CT

  Jan 2005 - Sept 2008

  Front Desk Manager

  Opening Manager for a new, fast paced, 100+ room, hotel that is regularly booked to occupancy Interviewed, hired, and supervised a staff of 11+ employees; made schedules and managed payroll. Handled reservations, guest check in/out in addition to booking and coordinating local business seminars Executed cash/credit card transactions for consistent rotation of 100+ rooms Accounts receivable responsibilities were to receive and reconcile payments to accounts Maintained guest satisfaction and employee satisfaction by using an incentive program Attended skills enhancing training courses and workshops related to database and customer service. Techniques recommended by LEARN model was frequently applied to resolve guest complaints Hotel ranked within top 5 of 692Marriott hotels from 2006 – 2008 and Hotel of the Year in 2006 & 2007 by Urgo Hotels and Platinum Award 2007 by Marriot’s Guest Satisfaction Survey Show less

• 

  Courtyard by Marriott Wallingford, CT

  Apr 2011 - Jul 2011

  Operations Manager

  Take “On-Hand” Product Inventory - Identify Target Items to Sell Each Day Bistro – Communicate Daily Sales, compare to goals/benchmarks, develop incentives Observe and coach - Role play for up selling and suggestive selling Monitoring Sales per Man Hour / Food and Beverage Cost

• 

  Courtyard by Marriott Stamford, CT

  Jul 2011 - Oct 2011

  Operations Manager

  Ensure property hiring practices comply with all state and federal regulations Interview, hire, manage, schedule, & train Front Desk and Bar Staff Monitor associate performance and encourage improvement Payroll administration for department personnel Assist GM in developing hotel budget and capital expenditure plans Assist team in understanding AOS/GSS results and developing game plans to attack needed areas

• 

  Residence Inn by Marriott White Plains, NY

  Oct 2011 - Aug 2013

  Assistant General Manager

  Interim GM from Sep 2012-Nov 2012 during management transition Interview, hire and train new front desk agents Mange Payroll and department checkbooks – Critique P&L statements Oversee all breakfast staff and operations – keep up to Marriott Brand Standard Conduct daily hotel walk through with GM, CE, & EH for room Quality Assurance purposes Developed and Implemented GSS action plans that shifted hotel out of Red Zone for entire year of 2012 Utilize daily audit pack to complete GM Checklist document – send to corporate office Show less

• 

  Residence Inn by Marriott- Shelton, CT

  Aug 2013 - Oct 2018

  General Manager
• 

  Shaner Hotels

  Oct 2018 - Dec 2022

  General Manager
• 

  Tauck

  Oct 2022 - now

  Operations Manager