Om Pardeshi

Om Pardeshi

Technical Support Analyst

Followers of Om Pardeshi984 followers
location of Om PardeshiPune, Maharashtra, India

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  • Timeline

  • About me

    Creative Problem Solver | Building Solutions that Matter.

  • Education

    • Sarhad College of Arts, Commerce and Science, Katraj Pune

      2020 - 2023
      Bachelor of Business Administration - BBA Marketing A+
    • MIT School of Distance Education

      2023 - 2024
      PGCM Business analytics A+

      Foster an ability to critically analyse, synthesise and solve complex unstructured business problemsEncourage an aptitude for business improvement, innovation and entrepreneurial actionEncourage the sharing of experiences to enhance the benefits of collaborative learning

  • Experience

    • Capita

      Jun 2023 - Feb 2024
      Technical Support Analyst

      As a seasoned Customer Service expert in the Telecom Sector, I excel in delivering exceptional support and satisfaction to clients. With a proven track record of efficiently handling customer inquiries, resolving issues, and ensuring seamless communication services, I bring a wealth of experience to drive positive customer experiences. My strong interpersonal skills, combined with a deep understanding of telecom products and services, enable me to effectively address client needs and contribute to the overall success of the organization. I am adept at managing customer relationships, troubleshooting technical problems, and collaborating with cross-functional teams to enhance service delivery. Show less

    • Compucom

      Feb 2024 - May 2024
      Service Desk Analyst
    • Revolut

      May 2024 - Nov 2024
      Technical Support Specialist

      • Business Analysis: Collaborate with stakeholders to gather, document, and analyze business requirements and processes. Identify areas for improvement and develop strategic solutions.• Support: Provide day-to-day support to business users, addressing inquiries, troubleshooting issues, and ensuring seamless operations.• Data Analysis: Utilize data analysis tools and techniques to interpret data, generate reports, and provide actionable insights to support decision-making.•Project Management: Assist in the planning, execution, and monitoring of projects. Ensure timely delivery and alignment with business goals. Show less

  • Licenses & Certifications

    • Microsoft Excel - Excel from Beginner to Advanced

      Udemy
      Jan 2025
      View certificate certificate
    • Program with PL/SQL

      Be10x
      May 2025
    • English for professionals

      Great Learning
      View certificate certificate
    • Power BI Certification: Office Master

      Office Master
      Dec 2024