Om Pardeshi

Experience

• 

  Capita

  Jun 2023 - Feb 2024

  Technical Support Analyst

  As a seasoned Customer Service expert in the Telecom Sector, I excel in delivering exceptional support and satisfaction to clients. With a proven track record of efficiently handling customer inquiries, resolving issues, and ensuring seamless communication services, I bring a wealth of experience to drive positive customer experiences. My strong interpersonal skills, combined with a deep understanding of telecom products and services, enable me to effectively address client needs and contribute to the overall success of the organization. I am adept at managing customer relationships, troubleshooting technical problems, and collaborating with cross-functional teams to enhance service delivery. Show less

• 

  Compucom

  Feb 2024 - May 2024

  Service Desk Analyst
• 

  Revolut

  May 2024 - Nov 2024

  Technical Support Specialist

  • Business Analysis: Collaborate with stakeholders to gather, document, and analyze business requirements and processes. Identify areas for improvement and develop strategic solutions.• Support: Provide day-to-day support to business users, addressing inquiries, troubleshooting issues, and ensuring seamless operations.• Data Analysis: Utilize data analysis tools and techniques to interpret data, generate reports, and provide actionable insights to support decision-making.•Project Management: Assist in the planning, execution, and monitoring of projects. Ensure timely delivery and alignment with business goals. Show less