Melanie West

Experience

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  Allstate

  May 1990 - Feb 1992

  Analyst

  Performed various roles as needed by employer

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  Novroskys

  Aug 1992 - Sept 1994

  Manager

  Recruited and trained employees, reported daily sales, conducted weekly inventories, created weekly work schedules, supervised and mediated workers conflicts and lack of motivation, encouraged team concepts and came up with motivational strategies.

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  Lamar University

  Sept 1995 - May 1996

  Student Assistant - Educational Leadership Department

  Used Microsoft Office and WordPerfect to design and develop various documents for faculty and staff, assisted in multiple tasks, provided direction and assistance to students.

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  BYL International, Inc.

  Jun 1996 - Sept 1996

  Administrative Assistant

  Instrumental in setup and organization of new office (new company), developed new filing system, designed and produced professional documents and contracts using Microsoft Office and WordPerfect.

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  University of Houston

  Aug 1996 - Apr 1997

  * Facilitated ‘Mock’ interviews with students in Grad school students. Included non-verbal and verbal practice sessions, videotaped simulated interviews, performance evaluations, information sharing, as well as a student interview kit.* Worked with students to assist them in gaining confidence to go into real interviews with companies with the resources needed. * Ensured students had the information and assistance to link up to open positions in companies that may be a good match. CoachingCommitmentCollaboratingCommunicationCompassion Show less *Performed Lab Experiments, administered current research testing, which inolved blood pressure, respiration, and EKG monitors to measure physical responses to psychological and physical stimuli. * Wrote papers detailing these experiments. One considered for publishing. * Professor encouraged me to go on to get my doctorate and work by his side. I made the decision to continue on career path instead. * Complete various market research projects* Interpret results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data miningProblem solvingCommunication skillsResearchCommittmentResults Oriented Show less

  • Mock Interviewer

    Jan 1997 - Apr 1997

  • Lab Assistant

    Aug 1996 - Apr 1997
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  TDS Training Development Services Ltd

  Jan 1997 - Aug 1997

  Training and Develompment Coordinator

  Facilitate in-house training and professional development activities for clients. Coordinate and design the curriculum needed for multiple districts. Organize, develop, coordinate, and perform training. Plan and develop client implementation initiatives and projects. Develop training materials as required. Organize and coordinate base training programs. Disseminate resources, products, and staff development materials. Communicate priorities to stakeholders continuously as changing weekly. Analyze and audits curriculum products and tools. Creative ThinkingCritical ThinkingSelf-MotivationResults OrientedProblem Solving Show less

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  Aon

  Aug 1997 - Jan 2005

  2000- Managed Defined Benefit benefits administration teams on a TBA platform. Created project mangement teamplates in Excel. Supervised team creating new and improved processes to find revenue. Strong client relationships. Large, complex project with revenue in excess of 900K. In 2002, Created 5 Ongoing Delivery fields in a system called ‘Maestro’. Technology was already using this sytem. Ongoing teams and Shared Services were using manual methods to track capacity and ongoing tasks. These fields were added into a section in the Delivery Reporting section, implemented locally then nationally. As a result, offered a job on national team. Championed implemention of Ongoing and Shared Service teams to implement the ‘Maestro’ sytem to track capacy and tasks. Teams utilized maestro to track team capacity, volume and defects. Nationally, reports were utilized to review the same across regions and lines of business. Organization StrategiesPeople DevelopmentPersuasiveHighly Efficient Project Planner Problem Solving Show less Strong client relationship. Consult with client and team during projects. In-depth knowledge of Defined Benefit administration. Exceptional written and oral skills. Self-reliant analyzing and processing pension calculations.Ensure quality control. Maintain client database and benefit administration logs. Assist in project timelines and ensure deadlines are met with quality and accuracy. Analyze plan provisions. Perform monthly pension payment process with the trustee. Coach and mentor colleagues joining the team with processes and procedures. Implement new and enhanced features on the TBA platform. Critical ThinkingPassionResults OrientedSelf-motivationProblem Solving Show less

  • Defined Benefit Project Manager

    Jan 2000 - Jan 2005

  • Defined Benefits Business Analyst

    Aug 1997 - Jan 2000
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  Aon

  Mar 2005 - Jun 2015

  Managed across Domain, Datamart, Shared Services, SharePoint lines of business using various technologies including Tableau, Cognos, Excel, SQL, web, etc. Directed four offshore teams to perform large complex projects. A main focus is process improvement. Highly skilled Senior Manager working in cross-functional environments in the U.S. and abroad. Exceptional written and oral communication skills. Pioneered new process procedures for each line of business/area of business. Decreased time spent on routine and projects. Consolidated and reconiled documentation for each process. Stakeholders, team and leadership were pleased with the outcome. In the end not only was cost reduced but processes and projects ran smooth, accurately and was pleasant for all. Core • Results oriented• Process improvement• Risk management• Quality assurance and control• Highly organized• Cost reduction and containment Show less Established a new process that was implemented by Aonhewitt. As a result, I was offered a role in a line of business to implement for ongoing and shared service teams. Supervised the implementation of ongoing and shared service teams moving to a new technology using a methdology that I pioneered with reports, blueprints and documentation. This process is still in use today. This process increased efficiency and decreased headcount.Core • Natural Leader• Cost reduction • Relationship building• Systems implementation• Unsurpassed work ethic Show less

  • Business Intelligence Analytics Senior Consultant

    Apr 2012 - Jun 2015

  • Ongoing & Shared Service Process Owner

    Mar 2005 - Jun 2012
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  Alight Solutions

  Jun 2015 - now

  Manage lines of business across Large Market, Enterprise, CBA, Domain, and multiple Shared Services. Prioritizing features, build consensus and coordinate product schedules. Manage technologies including Tableau, Cognos, SQL, Hadoop, BWH, TBA, and SharePoint.Personable, highly skilled Senior Manager with more than 18 years working in cross-functional environments in the U.S. and abroad. Exceptional written and oral communication skills. High organizational and analytical capabilities. Devise innovative solutions to resolve business and technology challenges. Supervise onshore and offshore teams to perform large and complex projects while maintaining high team morale and energy.• Global & strategic sourcing• Process improvement• Multi-unit operations management• Risk management• High Performer• Results oriented• Cost reduction and containment Show less

  • Senior Product Manager

    May 2023 - now

  • Senior Analytics Consultant

    Jun 2015 - Oct 2023