Zarif Alam

Experience

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  Ideal Trading Co. W.L.L

  Jul 1397 - May 1398

  • Public Relations Officer

    Aug 1397 - May 1398

  • Information Technology And Services Consultant

    Jul 1397 - Jul 1397
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  Supreme Committee for Delivery & Legacy

  Jul 1397 - Jan 1401

  Spectator Service And Special Security Protocol (Volunteer)

  Provide Support that Mentioned Above on Events of The Supreme Committee for Delivery & Legacy. (SC) is well advanced in the planning of host country operations for the FIFA World Cup Qatar 2022™.We aim to showcase Qatar's unique identity through a FIFA World Cup 2022™ which connects people in a shared celebration of football and our region. Every fan will have an unforgettable and seamless experience in Qatar, feeling at home as they, their friends and families explore an amazing world of experiences with hospitality at its heart.Hosting the tournament is already creating a lasting legacy. Through infrastructure, education, football for development, support for regional innovation and a dedication to improving workers' welfare, our efforts are forging a better future for Qatar, the Middle East, Asia and the world. نمایش موارد کمتر

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  Hamad International Airport

  Jun 1401 - now

  Senior Customer Service Agent (Airport Terminal Operations)

  To offer passengers the highest level of services, keeping in line with the seamless and convenient world-class and 5 Star experience deliver to all customers. Provides inspirational proactive leadership to the Customer service team. Any other additional task as assigned by the Senior management. Enthusiastic commitment to a premium customer service as a key driver of company goal attainment.Operational: Supports Airlines to ensure their business runs effectively. Provides clear and constant feedback to the Terminal and Landside Duty managers in the event of any disruption or facilities problem. Maintains good contact with FMM & FRC on any defects that appear on a shift basis. Maintains a concise, clear and legible shift report to be transmitted to the Supervisor in Charge & TDM at shift end. Also maintains an accurate shift handover to Staff’s (colleague).• Providing passengers about the airport services, flight timings. Transport, reservations, hotel information & other information about the airport. Monitor the Passenger Flow at the Allocated Location in Real time.• Work closely with other Stakeholders, both internal & external partners, to ensure an efficient service is provided at all times. Delegate daily tasks.• Understand the needs and requirements of the customers; manage their expectations and the service received; proactively seek and resolve potential or existing issues.• Update and comply with Hamad International Airport Standard Operating Procedures (SOP’s). Run various Passenger Experience touch points like, Information Counters.• Monitor and assist to ensure that there is no hindrance to Terminal operation and Passenger experience during events, promotions & situations.• The main duties are but not limited to; answering customer queries, giving directions, pro-actively look for possible improvement and conveying a positive image of the airport. نمایش موارد کمتر