Emmanuel G. Dupart, MS, EIT

Experience

• 

  California State University, Sacramento

  Jan 2012 - Aug 2012

  Summer Orientation Leader

  • Developed an understanding of individual majors and all graduation requirements specific to each major • Explained complex information in a clear and concise way, to people with varying levels of communication skills • Led daily tours of the campus, explaining different organizations, clubs, and services, and answering questions • Coordinated and facilitated daily group exercises for group morale and introductions

• 

  Robert's Family Development Center

  May 2014 - Aug 2014

  Math & Science Tutor

  • Managed a site with 3 tutors to teach 2nd through 7th graders about math and science (including energy)• Organized weekly instructional plans and projects for varying levels of education groups • Orchestrated various educational field trips to such places like the San Francisco Exploratorium and the Roseville Utility Center

• 

  Minted

  Aug 2015 - Aug 2018

  • Personal liaison between the Customer Service & Public Relations Departments and the printing facility• Analyzed printer faulted errors and addressed re-occurring issues• Handled the receiving, processing, and management of returns (including the processing of refunds, exchanges, and/or credits within customer accounts as necessary)• Ensured all orders requiring expedited return times were printed, completed, and shipped on time• Help facilitate the daily processing of orders in the Art and Home Decor Department, respectively Show less • Provided thorough and clear solutions to customers’ problems while anticipating other potential problems and framing for the customer what to expect in the next steps of their experience• Empathized and connect with customers while maintaining a professional demeanor and truly taking ownership of the customers’ issues• Clearly explained product features and services offered by Minted while guiding customers on how to use them as well as how to use the Minted site• Handled escalated customer situations after being promoted from Customer Service Agent to Customer Service Specialty Lead after only 3 months of working at the company Show less

  • Printing Facility Coordinator

    Nov 2016 - Aug 2018

  • Customer Service Lead

    Aug 2015 - Oct 2016
• 

  California State University-Sacramento

  Nov 2018 - Jun 2020

  • Assist faculty with research and development of a biomedical device that will non-invasively, continuously track levels of bilirubin within neonates• Develop testbed to understand how best to use photodetector signals to provide meaningful clinical information about a neonate’s bilirubin status• Develop a Virtual Instrument for the testbed to carry out experimentation protocols that assist in determining how accurate our method(s) of measuring the concentration of bilirubin are• Primary author and presenter on publication at the CSUPERB 32nd Annual CSU Biotechnology Symposium. Show less

  • Graduate Student Research Assistant, Bilirubin Detection System

    Jun 2019 - Jun 2020

  • Laboratory Instructor

    Jul 2019 - May 2020

  • Graduate Student Research Assistant, In-Shoe Therapeutic Footwear Monitor

    Nov 2018 - Jun 2019
• 

  BART

  Jun 2020 - Aug 2020

  System Engineering Intern, Train Control/Communications

  Summer Internship at Bay Area Rapid Transit (BART) as a Systems Engineer where I learned about the intricacies of Train Controls and Transportation Engineering

• 

  Wunderlich-Malec Engineering, Inc.

  Nov 2020 - now

  Associate Controls Engineer

  Wunderlich-Malec Engineering designs and implements engineering solutions for commercial, industrial, and government clients all around the world.