Adam Sego

Experience

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  Purdue University

  Mar 2003 - Aug 2006

  Assistant Power Plant Operator

  • Operation and trend analysis of demineralization system• Assist Operation of coal and gas boilers• Operation of air compressors, turbines, pumps, and ash vacuum system• Assist in planned and corrective maintenance of boiler plant components

• 

  OneAmerica

  Aug 2006 - May 2009

  • Provide specialized support and knowledge to retirement services• Process correction requests for financial transaction• Process financial transactions including deposits, withdrawals, and transfers• Process reversals and adjustment requests on multi-million dollar accounts• Manage Inquiry Tickets in a helpdesk setting• Responsible for maintaining unit weekly profit and loss report• Instrumental in developing Wikipedia page for system users• Participated in and presentation of Six Sigma projects as a subject matter expert• Manage the Third Party Administrator Fee account Show less

  • OSU Systems Editor II

    Oct 2007 - May 2009

  • Processor II

    Aug 2006 - Oct 2007
• 

  Starbucks

  Mar 2009 - Nov 2011

  • Oversee and manage employee performance• Maintain and uphold corporate vision and values• Provide outstanding customer service• Responsible for end of day cash management • Provide outstanding customer service• Maintain a balanced register• Create individually tailored, hand crafted beverages

  • Shift Supervisor

    Aug 2010 - Nov 2011

  • Barista

    Mar 2009 - Aug 2010
• 

  Eli Lilly and Company

  Nov 2011 - Jan 2013

  Operator

  Operate the Apollo I and II manufacturing lines to produce insulin delivering parenteral devices

• 

  Rivoli Center for the Performing Arts, Inc

  Apr 2012 - Oct 2012

  Board of Directors, Membership Services Coordinator

  Implemented full-scale marketing plan with emphasis on social mediaCreate and execute project priority, vision, and goalsDevelop mutually beneficial relationships with businesses, marketers, and artists

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  Angie's List

  Apr 2013 - Feb 2020

  • Consistently exceed sales goals while executing Team Lead duties including coaching peers in sales process and strategic analysis of client accounts, contract approvals and various managerial duties• Handle various aspects of Client Success utilizing Gainsight and Salesforce Lightning including marketing strategy, pricing, billing, appropriate licensing, and all other customer service needs.• Developed strong client relationships based on understanding customer needs and exceeding customer expectations to drive revenue through renewals, new advertising, and client retention Show less .• Consistently exceed sales goals while executing Team Lead duties including contract approvals, developing and conducting team training, and coaching peers in sales process and marketing strategy• Handle various aspects of accounts, including marketing strategy, pricing, billing, appropriate licensing, and all other customer service needs utilizing Salesforce software.• Developed strong client relationships based on understanding customer needs and exceeding customer expectations to drive revenue through renewals, new advertising, and client retention Show less

  • Sr Client Success Manager

    Mar 2017 - Feb 2020

  • Manager, Client Success

    Feb 2016 - Feb 2017

  • Advertising Account Manager

    Apr 2013 - Jan 2016

  • Core Reception

    Apr 2013 - Nov 2013
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  Line+Form Atelier

  Aug 2016 - Aug 2021

  Business Consultant

  Understand business needs, goals and objectives to create holistic plan to increase profitability and sustainability; Partner with owner to review current business operations processes and make recommendations to improve efficiency, enhance customer service and reduce company costs; Conduct research and information gathering; Create, implement and manage email marketing campaigns to increase engagement and drive new and repeat business

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  Line+Form Foundation

  Sept 2019 - Aug 2021

  Board Of Directors

  Ideation and launch of the nonprofit organization including mission definition, vision, board fulfillment, marketing and fundraising strategies

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  PactSafe (acquired by Ironclad)

  Mar 2020 - Mar 2021

  Senior Customer Success Manger
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  Ironclad

  Mar 2021 - now

  Enterprise Customer Success Manager

  Ironclad is the digital contracting platform loved by modern legal teams. From making to managing, we automate every part of contracting, unlocking critical data that propels business forward. Trusted by top brands like Dropbox, Fitbit and Staples, Ironclad is backed by Silicon Valley’s most elite investors.