Jose Hernandez

Experience

• 

  Highgate

  Apr 2018 - Aug 2022

  The Gates Hotel South Beach - A Doubletree By Hilton The Gates Hotel South Beach - A Doubletree By Hilton The Gabriel South Beach - Curio Collection By Hilton The Gates Hotel South Beach - A Doubletree By Hilton The Gates Hotel South Beach - A Doubletree By Hilton Hilton Cabana Miami Beach Agaveros cantina Restaurant at The Gates Hotel

  • Assistant Director Of Front Office Operations

    Apr 2022 - Aug 2022

  • Guest Services Manager

    Sept 2021 - Apr 2022

  • Task Force - Night Manager - Life style/Luxury Hotel

    Oct 2021 - Oct 2021

  • Guest Experience Manager

    Mar 2021 - Sept 2021

  • Front Office Supervisor

    May 2019 - Mar 2021

  • Task Force Supervisor - Food and Beverage outlet

    May 2019 - May 2019

  • Food And Beverage Supervisor

    Dec 2018 - May 2019

  • Restaurant Team Member

    Apr 2018 - Dec 2018
• 

  Highgate

  Jun 2023 - Jul 2023

  Task Force Hotel Manager - Life style/Luxury hotel

  Hotel Effie Sandestin

• 

  Highgate

  Sept 2023 - Nov 2024

  The Balfour Hotel.

  • Director of Operations

    Jan 2024 - Nov 2024

  • Task Force Hotel Manager

    Feb 2024 - Feb 2024

  • Director Of Front Office Operations

    Aug 2022 - Jan 2024

  • Task Force Director of Front Office

    Sept 2023 - Oct 2023
• 

  SLS South Beach

  Dec 2024 - now

  Front Office Operations Consultant

  As a Front Office Operations Consultant, I specialize in optimizing the performance and efficiency of hotel front office and guest services department . My work begins with conducting detailed assessments of current operations, including check-in/check-out processes, reservation systems, and guest interaction protocols. Based on these insights, I identify areas for improvement and implement tailored solutions to enhance workflow, reduce wait times, and improve overall guest satisfaction.A significant part of my role involves training and developing front office teams to ensure they deliver professional and efficient service. I design customized training programs that address specific operational needs and elevate service standards. Additionally, I evaluate and recommend advanced technologies, such as property management systems, to optimize reservations, room assignments, and guest communications.Analyzing performance metrics, such as occupancy rates and guest satisfaction scores, is also a key focus. This data helps me pinpoint trends and develop strategies to improve front office efficiency. I work closely with other departments, such as housekeeping and F&B, to foster collaboration and ensure a seamless guest experience. Show less