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Amber Poling

Amber Poling

Patient Service Representative

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location of Amber PolingGreater Orlando

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  • Timeline

  • About me

    Director of Finance and Human Relations at Family First Firm

  • Education

    • University of Central Florida

      2007 - 2013
      Bachelor's degree EDUCATION

  • Experience

    • Walgreens Option Care Inc

      Oct 2008 - May 2009
      Patient Service Representative

      • Responsible for processing new referrals as well as reorders for patients from beginning to end.• Handled verification of required documents and proper insurance verification.• Scanned documentation into electronic filing system for record keeping.

    • RESPITEC MEDICAL

      May 2011 - Aug 2012
      Billing Associate

      • Responsible for auditing patient charts for information accuracy and completeness before billing.• Submitted complete and accurate patient charts for billing.• Responsible for completing patient chart audits to meet JCAHO regulations. • Post all patient payments and resolve all customer questions. • Review denials and resubmit claims when necessary. • Obtain prior authorization from insurance companies in order to continue billing on equipment. • Manage yearly oxygen prescription project. Show less

    • Consulate Health Care

      Aug 2012 - May 2013
      Billing Specialist

      • Responsible for auditing patient charts for accuracy before billing to Medicare Part B. • Successfully billing Medicare Part B for items provided to patients. • Review denials and resubmit claims when necessary. • Completed monthly facility billing invoices for items not billable to Medicare Part B. • Responsible for completing monthly facility billing invoices for oxygen and oxygen items.

    • True Health

      Feb 2014 - May 2015
      Senior Medical Records & Referrals Coordinator

      Assistant to the Medical Records and Referrals Supervisor. • Responsible for processing referrals input by all providers. • Follow up with patients after referral services have been scheduled. • In charge of obtaining all patient authorizations. • Responsible for scanning documents into patients' charts for provider review. • Acting Department Supervisor in the absence of the Medical Records and Referrals Supervisor.

    • AdventHealth Respiratory & Equipment Florida (AHRE)

      May 2015 - Sept 2021

      • Director

        Nov 2018 - Sept 2021

      • Controller

        Jun 2016 - Nov 2018

      • Reimbursement Team Lead

        May 2015 - Jun 2016

    • AdventHealth Home Infusion Central Florida (AHHI)

      Nov 2018 - Sept 2021
      Director

    • Family First Firm

      Jan 2022 - now
      Director of Finance and Human Relations

  • Licenses & Certifications

    • SHRM - Senior Certified Professional (SHRM-SCP)

      SHRM
      Dec 2023