Kristi Grabenstein

Experience

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  Air Force

  Jan 1984 - Jan 1994

  Business Analyst/Project Manager/LAN Manager

  • Statistical Analysis for both Navy and Marines Recruiting Headquarters• Computer Operator for mainframe recruiting system using ADABASE• Evaluated COTS products and hardware requirements• Provided information and assisted in decisions for purchases• Acquisition Specialist for Command IT Purchases• Evaluated and defined training material requirements• Managed implementation and schedules for software implementations• Managed client expectations• Conducted JAD sessions and peer reviews.• Defined and documented requirements and configuration information.• Supported the product development team.• Technical writer responsibilities Show less

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  Sai Softwares

  Dec 1994 - Dec 1995

  Consultant Team Lead

  • As Test Engineer, responsible for data creation, test plans, error reporting, requirements gathering, project leading, writing and implementing test plans, participating in JADs, walk-thrus. • Provided technical analysis, worked on team for strategic planning and operational design consultation, as well as technical writing support

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  MCI/Worldcom

  Dec 1995 - Oct 2001

  Manager, PM,Test Manager, Development Lead, Business Analyst, Software Testing

  • Manager and PM, manage team Project managers and Business Analysts, Web Developers , responsible for the delivery of Siebel application and capabilities to the sales/service field.• Interfaced with IT, Engineering, Customer Service, Revenue Operations, field sales and service teams, and various other support organizations. Acted as marketing liaison and project lead for cross-functional teams. • Managed multiple projects, with budgets ranging from $600K to $3.5 million. • Managed release packaging, implementation planning, traveling to Centers to provide support and Siebel demonstrations, assisting in the Siebel2000 upgrade effort, acting as release coordinator for a large database consolidation, working out interfaces to external legacy systems with Siebel• Advised staff on claims system configuration, including benefits and provider contracts design.• Developed business requirements and drafted system enhancement work orders.• Participated in specification reviews, as well as business strategy meetings.• Data mapping, solution designing, Training and Train the Trainer coordination, Managed Y2K effort for MCI. • Coordinated cross-functional issues. Analyzed and solved configuration problems in the system.• Utilized (best practices) processes• Development Lead -12 developers, comprised of GUI and Mainframe. Managed large project – Rate Management System, design docs, code walkthroughs, project management activities• Test Manager - Gathered requirements, documentation, issue tracking, project management, release planning, technical support, personnel issues, developed and implemented process and procedures. Developed new requirements and issues database which interfaced with DRs and Builds. Requirements, test plans, walk-thrus, resolving issues/DRs, training documentation, project management activities including scheduling releases and work requests, implementation coordination, user contact and training, database comparisons, test data creation. Show less

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  Insurance Technologies

  Oct 2001 - Jan 2002

  Project Manager, Analyst, Account Manager

  • Provided project management consulting support to Insurance Technologies by managing their effort to implement Siebel in the Call Center at Alianz Insurance Headquarters in Seoul, • Conducted a benchmarking study to determine best practices • Evaluated potential products for implementation and prepared a summary product analysis, including risk identification and potential solutions related to policy and IT issues.• Interviewed and coordinated with business stakeholders; prepared and presented executive briefings.• Provided customer, executives and peers with project reports including schedules, scope, progress, & acceptance. Show less

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  Charter Communications

  Feb 2002 - May 2002

  Project Manager

  • Short term contract to cover for someone on maternity leave as PM• Provided consulting services to Charter Communications (Liberty) on a data warehouse effort as well as implementation for new billing system. • Managed the implementation of a new billing system being rolled out across the nation for Liberty Communications, utilizing focus groups, JADS, and business users• Managed a team of analysts, data mappers, developers, CMs as well as working closely with Convergys (consulting company) to coordinate efforts and deliver product under time and budget constraints. • Provided dashboard project for executive management for self help with their reports• Identified and analyzed existing systems, management decision needs, and data elements available in the Charter systems• Recommended postponing the project as the voice of the customer indicated that the needs were currently being met and some key data elements were not yet available.• Defined requirements for new releases and performed functional analysis of business requirements. Show less

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  Comcast

  May 2002 - Oct 2003

  Senior Systems Engineer

  • Managed a cost allocation and performance measurement Program and oversaw implementation of supporting systems and procedures.• Analyzed and developed policy for the Army health care system, implementing standards agreed upon by all three Military Services when possible.• Evaluated programs and recommended improvement strategies, interacting with Executive Army Staff, Colonels to Generals and GS13 to SES on a daily basis.• Participated in various corporate level policy working groups. • Determined labor cost reporting methodologies and procedures, provider performance metrics, and effective cost management strategies.• Successfully led architecture team in restructuring of SLATE (EDS Tool) requirements tool for phased rollout to organization, including training and documentation. Show less

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  Dish Network

  Oct 2003 - Dec 2004

  Functional Analyst/PM

  • Managed partner contracts, opportunities, and proposals, often contributing recommendations on proposal bids.• Defined standards and procedures for the CRM team. Analyzed information system requirements, provided assessments, made decisions relating to application functions, escalation of project issues• Worked with Siebel work flows, Siebel applets and business components, Order Management, analytics, Inventory, and other modules. Strong analytical, verbal and written communication skills. • Produced deliverables that included User Procedures, various analysis documentation, risk assessments, process documentation, SLAs, process and design flows, High level design specs. Sharepoint administration• Collaborated with subject matter experts to develop winning proposals business exchanges, and enterprise opportunities. Served as trusted advisor on client needs and requirements.• Managed the PM/Analyst teams.• Supervised the Administrative Assistant and Technical Writer.• Developed partnerships and a partnership strategy, determining each partner’s capabilities or expertise, developing a relationship, and establishing non-disclosure agreements.• Supported program management efforts for implementation of new Siebel Call Center Solution used internationally.• Completed a Six Sigma Green Belt project for a strategy to effectively develop partnerships. Show less

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  Arrow Electronics

  Jan 2005 - Sept 2008

  Senior Analyst/PM

  • Managed team resources, schedule, budget, and scope. • Managed multiple projects, with budgets ranging from $600K to $1.5 million. Projects included a buy/build large 4 year effort implementing Oracle eBusiness Suites across the country, as well as international locations• Recruited, interviewed staff.• Managing project resources in various areas, geographic locations, including offshore• Trained and certified in Oracle eBusiness Suite and Siebel CRM modules including Leads, Campaigns, Marketing, Pricing, financials (GL, AR, etc.) as well as Analytics for reporting, Credit to Cash, Warehouse, Plan to Procure, Inventory, Asset Management, rate management, order management, products, contracts, sales, services, 11.i e-business suite modules/functional areas: Campaign to Lead, Lead to Quote, Quote to Order, Forecast to Plan, Plan to Procure, Customer Creation, Supplier Creation, Item Creation, Costing, Advanced Pricing, Core and Service Contracts, Branch Transfer, Purchase to Pay, PRM, Collections, Ship and Claim, Trade Management, Web Customer Self Help portal• Managed all aspects of testing for the ERP system• Supervised Analysts and Training Specialists.• Managed professional contractors, including Project Managers, Developers, Architects and Business Analysts.• Collaborated and ensured process standardization and recommend process improvements.• Developed and maintained relationships with the researchers who would benefit from the solution, sponsors, stakeholders, IT staff and various departments. Show less

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  Department of Veterans Affairs

  Oct 2008 - Oct 2016

  Serves as Project Manager, Contract Officer Representative, and technical functional analyst, for Office of Enterprise Development (now PD)• Plan and manage CBO Information Technology projects under the VA Health Care Transformation Initiative through the entire lifecycle, including managing team resources, contracts, schedule, budget, changes, issues, risks, and scope.• Recommends skills, specialty tools, equipment, applications, devices and systems that may be required to support the customer needs for the projects that are being executed. • Interpret the need for change within an organization, and influence management on next steps required to implement• Hosts, participates in and gives presentations at conferences and to Executive Leadership as well as peers, meetings involving issues of importance to projects• Bridge differences between the business and the Office of Information &Technology (OI&T), facilitating collaboration.• Prepare actionable acquisition packages to meet project requirements.• Confer with the Technical Acquisition Center on the acquisition strategy and contractual issues.• Forecast funding needs for multi-year acquisition cycles and estimated the level of effort for various aspects of the project.• Initiate, manage and close projects, in compliance with PMAS.• Develop and maintain relationships with the business sponsor, stakeholders, IT staff and various department Directors.• Identify and manage project risks through risk mitigation plans.• Report project status to management via project management reviews, Weekly program reviews.• Ensure effective communication with team members, other teams, management, stakeholders, OI&T staff and others within and outside of VA. Show less • Initiated, developed, managed, monitored and maintained operations-focused agreements such as Memoranda of Understanding (MOU) between Veterans Health Administration (VHA) and the Office of Information and Technology (OI&T) or other parties as required.• Facilitated agreements by leading discussions between program users and OI&T, capturing technical requirements and stating them in business impact terms (non-technical) in a written document that is distributed to both VHA and OI&T leadership for signature.• Analyzed stakeholder needs to identify specific IT service requirements and evaluate impact of poor or no support to business owners.• Communicated with employees at all levels and disciplines such as program directors/managers, field business office leads, physicians, network specialists, application developers, security specialists and others within the organization.• Ensured all stakeholders are identified and included in review activities, and manage all relationships to ensure customer satisfaction.• Knowledge of the HAC current systems as well as working knowledge of Siebel and Oracle• Expert knowledge of the development lifecycle, including initiation, design, developing, testing, and closeout and able to communicate with other technical resources. • Ability to analyze work processes and business logic and convert to visual flow-charts. Dashboard and report design and development• CRM/ERP/PRM solutions, standards and conventions, and databases• Received a bonus each year based on my performance appraisals. Show less

  • Project Manager/Functional Analyst/Contracting Officer Representative

    Dec 2010 - Oct 2016

  • Analyst/PM

    Oct 2008 - Dec 2010
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  VA

  Nov 2016 - now

  Project Manager/Contracting Officer Representative

  Project Manager 10/2016 - PresentVA OI&T/ MedCyber/MedFusion - Cyber Security Denver, CO and Washington D.C.Working as Project Manager in MedCyber/MedFusion, implementing cyber security measures, recommending security improvements, identifying vulnerabilities, risk management, and monitoring.• Initiating/facilitating MedCyber contacts, leading proposal efforts for preparedness for cyber attacks• Collaborating with team on developing the MedFusion strategic vision and driving key departmental directives• Collaborating with high profile customers/leadership/vendors to thoroughly evaluate security risks and recommend preventative measures in compliance with accepted security standards• Participating in on-site vendor security proof-of-concepts in multiple locations throughout the VA, as part of a comprehensive project (Securing Medical Devices and the Internet of Things (IoT) to ensure preparedness, detection, and remediation of possible cyber attacks• Reviewing network and security necessities - firewalls, encryption, ACLs, and VPN protocols to ensure compliance• Responsible for managing the day to date relationships, customer facing engagements with 3rd party service providers, communicating progress, collaborating with cross-functional teams, and overall project management Show less