Seema Jade

Experience

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  WNS Global Services

  Jan 2006 - May 2013

  Deputy Manager

  Managed and improve four business process around new Business Brokerage, Financial Planning Service Recovery, Beneficiary Change and River Source Annuities for a leading US client offshore: Ameriprise financial services, MNManaged 3 teams and monitor the overall functioning of the team by identifying improvement areas and implementing adequate measures to maximize client customer satisfaction levelFacilitated meetings with business SME’s and project management team to provide project progress status. Show less

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  Insurance

  Mar 2016 - Dec 2016

  Scrum Master

  Facilitating daily sprint meetings, enforcing time boxes and addressing the impediments, tracking baseline, sprint planning, Daily Stand up, Sprint Review and Sprint Retrospective Meetings

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  Financial Services

  Feb 2017 - Nov 2019

  Scrum Master

  Organized and facilitated Program Increment (PI Planning)Facilitated story writing sessions to write good user stories, assisted Product owner in prioritizing the backlog Track scrum team progress Participated in backlog refinement meeting along with the product owner in prioritizing at higher level to ensure that the product backlog meets the DEEP criteria and moving the user stories to sprint backlog

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  Banking

  Jan 2020 - Oct 2021

  Scrum Master

  Worked with product owner and scrum team to groom user stories in advance of each sprint, finalize Sprint Backlog during planning and communicate user stories for the upcoming sprint to the development team.Facilitated sprint planning meeting by using velocity driven planning and assisted team in avoiding technical debt and increase the quality of the product. Involved in Issue Tracking and Defect Tracking using JIRA tool