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Khaja Moinudeen

Trainee Technical Officer

926 followers

Sri Lanka

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Timeline
About me
Business Performance Improvement Manager at RRD GO Creative, CLSSGB (SSMI)
Education
- HRMI
  2017 - 2019
  PEARSON - UK BTEC LEVEL 7 - EXTENDED DIPLOMA IN STRATEGIC MANAGEMENT AND LEADERSHIP Business Administration and Management, General
- Singapore Informatics
  2010 - 2011
  Diploma in networking and cyber security IT
- Srilanka Telecom
  2009 - 2011
  Diploma Telecommunication
- Dr. Mikel J Harry Six Sigma Management Institute Asia
  2022 - 2023
  Lean Six Sigma Green Belt Commercial
  A Lean Six Sigma Green Belt is a professional well-versed in the Lean Six Sigma methodology and tools and has the ability to lead small to medium-scale projects. The Green Belt certification is designed for professionals who are looking to enhance their problem-solving skills and improve business processes. The certification requires proficiency in field tools such as the DMAIC (Define, Measure, Analyze, Improve and Control) methodology.
Experience
- Sri Lanka Telecom
  Jun 2010 - Jul 2011
  Trainee Technical Officer
  During the training I learned process operations under below sections 1) Integrated Customer Service Center (ICSC) for ADSL,IPTV & PSTN2) Out Side Plant Maintenance Center- Broadband and New Technology- New Connection- Planning & Analyzing- Faults & Rehabilitation - Cable Development & Maintenance 3) Exchanges, Switches 4) Satellite Earth Station
- RR Donnelley
  Sept 2011 - Dec 2013
  Senior Administrative Associate
  Team leadData ManagementPreparing and Presenting Monthly Performance Reports to the ManagementProviding Executive Services to Higher Management and StaffCreates, Updates, and Revises Records Proofreads Documents and Corrects ErrorsInvolved in Staff Training and Development, Staff Assessments for ExcelMonitoring, Analyzign and Auditing
- RRD GO Creative
  Jan 2014 - now
  Experienced Data Analyst, Recommend solutions that improved internal processes, Analyze, Transform and Resolve the business problems with the help of technology, Strategic planning, Business model analysis, Process design, Systems analysis, Business Continuity Management Owner, Supervised and trained staff and resolved staff conflicts. Daily performance reporting to the higher management. In charge of client deliverables for a team of 15 members. Point of contact for business continuity management strategy within the responsible operations. Assisted finance team with accounting tasks. Show less managing and understanding client requirementstraining and mentoring planning and executing product or process changestesting and training team on process changes 24/7 team roster and coverage planningmember of welfare event management teammember of Reach which help individuals interest to help others (Social work)performing root cause analysis , problem solvinghandling service recoverieshandling teams quality improvements ensure on time delivery to the clients Show less
  - Manager Business Performance Improvement
    Aug 2022 - now
  - Client Manager
    Apr 2021 - May 2023
  - Associate Client Manager
    Apr 2018 - Apr 2021
  - Senior Business Analyst
    Jan 2016 - Apr 2018
  - Business Analyst
    Jan 2014 - Jan 2016
Licenses & Certifications
- Members of REACH Social Service committee at RRDonnelley
  RR Donnelley
  Jan 2014
Honors & Awards
- Awarded to Khaja Moinudeen
  Winner - CIMA Business Partners Challenge for Shared Services CIMA February 1, 2019 Team award for winning the CIMA's Business Partners Challenge for Shared Services in 2019
- Awarded to Khaja Moinudeen
  Chief Innovation Officer RRD August 1, 2018 Awarded for being the best chief innovation officer for the first half of 2018.
- Awarded to Khaja Moinudeen
  Pace Maker Quarter 3 2014 RRDonnelley Dec 2014 Awarded for best team manager for Quarter 3, 2014
- Awarded to Khaja Moinudeen
  Team Manager RRDONNELLEY Aug 2014 Awarded for best Team manager for Quarter 2, 2014
- Awarded to Khaja Moinudeen
  Best Performer 2012 RRDONNELLEY Apr 2013 Best performer for the year 2012 as Senior Administrator
- Awarded to Khaja Moinudeen
  Best Performer for the 1st Quarter of 2013 RRDONNELLEY Apr 2013
Volunteer Experience
- Project Lead
  Issued by RR Donnelley on Jan 2013
  Associated with Khaja Moinudeen