Rakesh Meduri

Experience

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  Havells India Ltd

  Jan 2001 - Jan 2005

  Engineer
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  HCL Technologies

  Apr 2006 - Jan 2009

  MM Consultant SAP Practice
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  Sony Global Delivery Centre

  Jan 2009 - Jan 2010

  Sr MM Consultant

  Functional lead in Support Project

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  Deloitte Consulting

  May 2010 - now

  Manager

  1.Playing role of onshore delivery lead which includes being responsible for the project delivery from Onshore location2.Acting as a primary point of contact for day-to-day client communications and as a secondary point of escalation for any service delivery related issues3.Lead PMO meetings to review support delivery and plan upcoming initiatives. Participate in Exexutive Steering Committee meeting4.Responsible for establishing, improving and monitoring ticket queue and assign it to respective functional owners5.Responsible for preparing Weekly status reports, Monthly status reports, Monthly SLA reports for incidents using enhanced reporting6.Assist with opportunity management and engagement financials7.Create and maintain relationship with IS leads8.Quality Assurance - Implement performance standards, ensure that delivery is provided in accordance with the performance metrics 9.Supervise onshore and offshore support team. Responsible for the day to day operations of the Application Support Team10.Perform budgeting and forecasting for new initiatives11.Manage shifting and changing priorities 12.Manage escalation of issues including the appropriate communication is made to the user13.Review and sign-off on change request in compliance with change management14.Participate in support prioritization meeting and Change Control meeting15.Conduct a periodic support review meetings to review over status of the project and to plan for upcoming priorities Show less