Binil Raghavan

Experience

• 

  Tech Mahindra

  Dec 2004 - Jun 2018

  Worked as Service Delivery Manager @TechM, Oversees the delivery of services and service technology. Establish policies designed to ensure consistently high service performance, High availability, reliability and evaluates customer feedback to develop quality improvement processes. Worked as Project Manager in IT infrastructure management for customer Perpetual Limited. Working on Converge Infrastructure (O)VCA with Oracle 11g/12c database and ZS3 appliance. Key focus on reducing operational cost, improve time to value and Increase infra/application flexibility. Worked as Oracle Database Administrator and Project Manager for Aadhaar (UIDAI), which is one of most prestigious and historic project by Govt. of India. Worked as Sr. Oracle database consultant for customer nVIDIA at Bangalore. Worked as Oracle Database administrator for Applied Materials Bangalore, India and Santa Clara, USA.

  • Service Delivery Manager

    Dec 2016 - Jun 2018

  • Project Manager

    Nov 2013 - Dec 2016

  • Project Manager

    Jun 2010 - Oct 2013

  • Senior Oracle Consultant

    Sept 2009 - May 2010

  • Oracle Database Admin

    Dec 2004 - Sept 2009
• 

  CGI

  Jan 2019 - now

  Service Delivery Manager

  Working as Service Delivery Manager @CGI for leading telecom provider (UK). Managing delivery of services and service technology. Establish policies and framework to ensure client satisfaction thru establishing delivery model, create cost effective system and building long term partnership. Also, managing customer expectation and building high performance team.