Konstantinos Galiadis

Experience

• 

  Compass Group UK & Ireland

  Jul 2017 - Aug 2021

  Team Manager

  The role involves leading a catering team, ensuring high-quality food and service, promoting teamwork, recruiting and training staff, allocating duties, preparing annual budgets, handling conflicts, and understanding customer needs, while also assisting in staff recruitment and training.

• 

  Thames Water

  Aug 2021 - Dec 2021

  Customer Service Advisor

  The individual manages customer expectations and complaints, handles field engineer work orders, and has excellent communication skills, empathy, patience, active listening, conflict resolution, continuous learning, time management, and pressure management.

• 

  Thames Water

  Apr 2023 - now

  The role ensures efficient communication between the organisation and the public, analyses data using Microsoft BI, collects and logs data for monthly reports, monitors live data, diagnoses and escalates procedures, creates communication campaigns, and maintains a communication hub. The role involves setting performance goals, organizing workflow, monitoring productivity, motivating team members, and training them to meet company standards, while also ensuring a positive work environment.

  • Technical Resource Coordinator

    Jan 2024 - now

  • Incident Management Team Member

    Dec 2021 - Jan 2024

  • Project Supervisor

    Apr 2023 - May 2023