David Peace

Experience

• 

  Blaq Jade Limited

  Jan 2018 - Jan 2018

  Customer Care Representative | Front Desk

  Kept reception area clean and neat to give visitors positive first impression.Answered multi-line phone system and transferred callers to appropriate department.Resolved customer complaints via phone, mails, or social media.Recorded and distributed updated minutes of meetings.Drafted business memos, letters and marketing copy to support business objectives and growth.Managed data bases.

• 

  Capable People - Africa

  Jan 2018 - Nov 2020

  Assist with lecturesCoordinate training programs both internal and externalResearch training materialsPrint and document all requirements for training Review document invigilate exam and process answer sheet to be delivered to certification body Carry out system Audit (internal and external) Expedited the preparation of training materials and management of all Swiss EHS program.Researched for training materialsAssisted with printing all training materials ahead of lecturesInvigilation of ExamsInvolved in training programsCarried out both internal and external system Audit.Delivered non-accredited trainings within 1 to 2 days duration

  • Course Facilitator | Tutor- Document Controller | Lead Auditor 9001:2015

    Oct 2018 - Nov 2020

  • Educator | Administrative Officer

    Jan 2018 - Jan 2020
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  Vernon Foods

  Jan 2019 - Jan 2019

  Social Media Specialist

  Updated all social media platforms (Facebook, WhatsApp Business and InstagramCreated appealing, creative and high-quality content writingOrganized and monitored photo section for product shoot to enhance customer’s engagement.Generated, publish and share content dailyDesigned pictures, videos and logos to achieve marketing targetEngaged with Customers online

• 

  Emem`s Flower Craft

  Jan 2020 - Mar 2023

  Social Media Coordinator – Virtual (Online Office)

  Created and Shared engaging write ups on all social media platformsDesigned content in form of pictures and videosResearched and administered account to ensure up to date contentLiaised with Influencers and paid ADs to achieve marketing target/AudienceEngaged with Customers online

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  BlueRidge Micro Finance Bank

  Jan 2021 - Jan 2021

  Collections Officer

  Minimized customer response times by issuing reminder notices and customer statements and monitoring collection of debts in a timely manner.Negotiated with clients on arrangements regarding payments.Contacted debtors by telephone, to agree debt recovery plans and follow up as appropriate.Located and contacted debtors to inquire of their payment status.Negotiated payoff deadlines or payment plans.Handled questions or complaints

• 

  Carbon

  Oct 2021 - Jan 2023

  Debt | Loan Recovery Executive

  Establish repayment schedules, monitoring repayment of debts, and adherence by debtors to installment schedules. Researching debtor companies, assisting in researching laws and procedures to provide written advice to clientsKeeping track of assigned accounts to identify outstanding debtsPlanning course of action to recover outstanding paymentsContacting debtors to inquire of their payment statusNegotiate payoff deadlines or payment planHandle questions or complaints

• 

  Kuda

  Feb 2023 - now

  Credit Risk/Collections Specialist