David Peace

David Peace

Customer Care Representative | Front Desk

Followers of David Peace430 followers
location of David PeaceLagos State, Nigeria

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  • Timeline

  • About me

    Fintech | Debt Collection | Finance | Social Media | Administration | Client Relations | Sales Management | Customer Service | Consulting | Operations | ICT | Computer Science | Data Management

  • Education

    • National Open University of Nigeria

      -
      Bachelor's of Science -BS COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
    • Federal University of Technology Akure

      2008 - 2010
      Diploma of Education Project Management
  • Experience

    • Blaq Jade Limited

      Jan 2018 - Jan 2018
      Customer Care Representative | Front Desk

      Kept reception area clean and neat to give visitors positive first impression.Answered multi-line phone system and transferred callers to appropriate department.Resolved customer complaints via phone, mails, or social media.Recorded and distributed updated minutes of meetings.Drafted business memos, letters and marketing copy to support business objectives and growth.Managed data bases.

    • Capable People - Africa

      Jan 2018 - Nov 2020

      Assist with lecturesCoordinate training programs both internal and externalResearch training materialsPrint and document all requirements for training Review document invigilate exam and process answer sheet to be delivered to certification body Carry out system Audit (internal and external) Expedited the preparation of training materials and management of all Swiss EHS program.Researched for training materialsAssisted with printing all training materials ahead of lecturesInvigilation of ExamsInvolved in training programsCarried out both internal and external system Audit.Delivered non-accredited trainings within 1 to 2 days duration

      • Course Facilitator | Tutor- Document Controller | Lead Auditor 9001:2015

        Oct 2018 - Nov 2020
      • Educator | Administrative Officer

        Jan 2018 - Jan 2020
    • Vernon Foods

      Jan 2019 - Jan 2019
      Social Media Specialist

      Updated all social media platforms (Facebook, WhatsApp Business and InstagramCreated appealing, creative and high-quality content writingOrganized and monitored photo section for product shoot to enhance customer’s engagement.Generated, publish and share content dailyDesigned pictures, videos and logos to achieve marketing targetEngaged with Customers online

    • Emem`s Flower Craft

      Jan 2020 - Mar 2023
      Social Media Coordinator – Virtual (Online Office)

      Created and Shared engaging write ups on all social media platformsDesigned content in form of pictures and videosResearched and administered account to ensure up to date contentLiaised with Influencers and paid ADs to achieve marketing target/AudienceEngaged with Customers online

    • BlueRidge Micro Finance Bank

      Jan 2021 - Jan 2021
      Collections Officer

      Minimized customer response times by issuing reminder notices and customer statements and monitoring collection of debts in a timely manner.Negotiated with clients on arrangements regarding payments.Contacted debtors by telephone, to agree debt recovery plans and follow up as appropriate.Located and contacted debtors to inquire of their payment status.Negotiated payoff deadlines or payment plans.Handled questions or complaints

    • Carbon

      Oct 2021 - Jan 2023
      Debt | Loan Recovery Executive

      Establish repayment schedules, monitoring repayment of debts, and adherence by debtors to installment schedules. Researching debtor companies, assisting in researching laws and procedures to provide written advice to clientsKeeping track of assigned accounts to identify outstanding debtsPlanning course of action to recover outstanding paymentsContacting debtors to inquire of their payment statusNegotiate payoff deadlines or payment planHandle questions or complaints

    • Kuda

      Feb 2023 - now
      Credit Risk/Collections Specialist
  • Licenses & Certifications

    • Human resources administrative for Beginner

      Udemy: Online Courses
      May 2021
    • Certified Document Controller

      Capable People - Africa
      Oct 2019
    • ISO 9001 Lead Auditor - Quality Certification

      Capable People - Africa
      Feb 2020
  • Honors & Awards

    • Awarded to David Peace
      Tutor of the year - Jul 2014
    • Awarded to David Peace
      Assistant Document Controller for NAPIMS Project handled by Limpocrest for the Provision of QA/QC services -
    • Awarded to David Peace
      Diction Oriented Class for the year 2014 for assisting pupils deliver a play titled BOOK OF LIFE -
  • Volunteer Experience

    • fundraising volunteer

      Issued by The Relief Project on Mar 2015
      The Relief ProjectAssociated with David Peace