Natalie Pester

Experience

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  Tesco

  Jun 2009 - Aug 2012

  Customer Service Desk

  Collaborate with a team in a fast-paced environment to resolve issues, including cashier errors, customer complaints, and defective products.Proactively address complaints to effectively restore customer confidence in Tesco's vision.Provide outstanding customer service and maintain clear communication with both customers and departmental leaders.

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  New Forest Hotels

  Sept 2013 - Aug 2014

  Management Trainee

  Oversee daily hotel operations in collaboration with senior management team members.Possess comprehensive knowledge of all hospitality departments, including reception, bar, housekeeping, restaurant, and leisure facilities.Highly proficient in using Rezlynx for managing reservations while adhering to four-star standards and procedures.Successfully conduct venue tours for potential wedding clients, highlighting the available financial packages.Ensure the seamless execution of all weddings, conferences, and banqueting events on the scheduled day. Show less

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  Phoenix Premier Acquisitions

  Feb 2015 - Sept 2015

  Independent Sales Representative

  Engage in direct marketing at pop-up events along the South Coast, representing our clients while selling to the public.Building a business-to-consumer relationships by generating excitement and awareness about joining a monthly donation program within the Charity sector.Achieving an average of 25 contracts per week, resulting in a higher success rate compared to traditional marketing methods.Coach and mentor my team on unique selling strategies, emphasising professionalism, confidence, and positive body language.Collaborate towards achieving goals, boast team morale through sales initiatives and team-building activities.Participate in business trips aimed at boosting monthly client sign-ups and accelerating the promotion of sales representatives to meet targets. Show less

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  Pebble Beach Restaurant & Rooms

  Sept 2015 - Sept 2016

  Marketing

  Identify new opportunities for the company, including the development of a new brand logo and website design.Enhance online presence by creating clear and informative website content alongside suitable imagery. Collaborate with third-party design firms, ensuring their work aligns with the company’s vision and resonates with the target audience.Manage all social media channels by crafting innovative editorial content for campaigns and promotions that strengthens consumer relationships and whilst introducing a new audience. Analyse online demographics and trends to develop tailored offers, reminders, and events for special occasions and stays. Coordinate the implementation of the Eviivo system update, ensuring effective training and management of bookings and pricing adjustments.Execute e-marketing initiatives by designing targeted content for newsletters that inform subscribers about special offers and updates.Create engaging marketing materials in-house using Microsoft & Adobe Programmes including A3 posters, DL flyers, and menus.Promote the venue for weddings and corporate events by launching and organising showcase events. Show less

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  Openwide International Ltd (The Bournemouth Pier)

  Dec 2016 - Feb 2018

  Sales and Marketing

  Cultivate and establish new relationships with prospective clients and customers across all pier businesses (Key West, RockReef, and PierZIP).Identify customer needs and create tailored packages for events such as birthdays, corporate functions, hen and stag parties, and group gatherings.Efficiently manage a large portfolio of group bookings simultaneously, coordinating with various departments to ensure successful event execution.Track personal sales related to RockReef group bookings, manage the advertising screen, and collaborate to meet Key West events targets.Oversee the advertising screen by updating and creating new advertisements for clients and Bournemouth Pier campaigns.Maintain the database by updating and cleansing data while seeking new business growth opportunities.Manage all social media platforms for the pier businesses, providing regular updates and executing marketing campaigns, including TripAdvisor.Support the Marketing Executive with various campaigns, including e-marketing, social media, in-house designs, and promotions desk activities. Show less

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  Palmer Snell

  Apr 2018 - Jul 2019

  Sales Negotiator

  Engage with new clients to understand their property needs and preferences. Facilitate property viewings and valuations while promoting the business's additional services.Develop and expand a diverse portfolio of properties for sale, ensuring exceptional customer service and comprehensive knowledge of all listings.Drive business growth by making 150 calls per week, along with canvassing, door-to-door outreach, cross-selling, e-marketing, and engaging content for social media.Effectively manage a full schedule of viewings, negotiate offers, and serve as the primary contact for both new and existing clients.Perform administrative duties and coordinate with third-party entities involved in the sales process, including solicitors and mortgage advisors. Show less

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  Boatwrights Estate Agents

  Aug 2019 - Mar 2023

  Sales Negotiator
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  Salisbury Hospice Charity

  Apr 2023 - now

  Marketing & Communications Officer