Shubham Kumar

Experience

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  Swagath Urethane Pvt. Ltd. - India

  Jul 2016 - Apr 2017

  Executive Trainee

  –Promotedsafeworking environmentbyimplementing regulatory standards,policies and guidelines.–Preparedtimelyandaccurate financial Planning andanalysis.–Maximizedcustomerengagementandsatisfaction by deliveringexcellent customer service.–Supervised junior team members, providing detailed instructions and guidance to maximize team efficiency.–Met budget targets through responsible planning and resource allocation.

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  Kotak Mahindra Bank

  Jul 2017 - May 2019

  Dy Manager

  Acquire quality Current Accounts Customers who are dealing in InternationalTrade and Generate Asset Leads- Ensure that the customer is guided regarding rates and charges.- Explore the potential of various trade and FES products like ForwardContracts, LC/BG/BC- Keep updated about AML/KYC/RBI guidelines and ensure growth is achievedby complying with all regulatory guidelines.- Handling customer complaints and escalate the complaints to competentauthorities for resolutions.- Generating Trade & FX revenue from the self sourced accounts Show less

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  SWAGATH URETHANE PRIVATE LIMITED

  May 2019 - Mar 2020

  Account Executive

  –Prepared orders to deliver excellent presentation and quality standards.–Operated tills to accurately process cash and credit card transactions.–Spoke to customers in multiple languages to resolve problems and answer questions.–Resolved customer queries and problems using effective communications and providing step by step solutions.–Built and maintained courteous and effective working relationships

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  Cognizant

  May 2022 - Dec 2022

  Associate

  –Communicated with internal and external customers to resolve issues,questions and concerns swiftly.–Analyzed and processed transactions accurately and on time.–Collaborated with the team to achieve common goals.–Maintained positive and cooperative working relationships with all.–Documented all transactions completed in a day.

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  Standard Chartered Bank

  Dec 2022 - now

  Relationship Manager