Ankur P.

Experience

• 

  Illusionz Media India Private Limited

  Jul 2017 - Sept 2018

  Content Writer

  - Published news articles on Indian politics, Film/Movie and Music Industry, and voice overs.

• 

  Uber

  Oct 2018 - Jun 2020

  COE Specialist - I

  In the Uber for Business (U4B) team, I managed global rides and meals-related issues for companies of any size.- Handled Uber for Business accounts across the globe by providing professional level B2B service over different modalities, including in-depth research and decision-making skills to provide the best-fit resolution by taking full ownership of the issue.- Submitted and executed 4 policy ideas after scrubbing 1000+ contacts in the Insight Generation project.

• 

  Google Operations Center

  Jul 2020 - Jul 2021

  Senior Associate

  In the Google My Business team, I helped small business owners become visible to a large audience on a global scale.• Directed a Time & Motion Study project to identify inefficiencies in the Google My Business team processes, enhancing productivity and customer accessibility.• Conducted in-depth data analysis of customer interactions, generating actionable insights for process improvement and policy development.• Communicated with over 2,500 business owners, facilitating their business listings on Google, and showcasing project management and client engagement skills. Show less

• 

  Infor

  Jul 2021 - now

  • Sales Technology Specialist, Principal

    Nov 2023 - now

  • Content Manager - Global Revenue Technology

    Apr 2023 - Nov 2023

  • Content Manager - Global Sales Enablement

    Jul 2021 - Apr 2023