William Ray

Experience

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  SNP (Saman Niroo Paad)

  Aug 2008 - Nov 2015

  Business Analyst

  Executive support of Communities Division at Community Services Directorate (CSD)LED MULTIPLE IT-BASED SOFTWARE DEVELOPMENT FOR TELECOMMUNICATION PROJECTS, ENSURING ON-TIME AND HIGH-QUALITY DELIVERY.Conduct• Requirement Gathering: Conduct sessions using document analysis, workshops, surveys, interviews, brainstorming, use cases, scenarios, and workflow analysis in Salesforce for Advanced Property Solution and Communicating Utility Infrastructure (CUI).• Requirement Documentation: Analyze functional/technical requirements, document functional/non-functional needs, and translate them into epics, user stories, and acceptance criteria in Jira or Confluence.• Backlog Management: Collaborate with the Product Owner to shape the backlog, prioritize user stories, and support backlog grooming to maximize customer value.• Testing & Validation: Facilitate User Acceptance Testing (UAT) and functional testing with stakeholders and users to identify defects.• Requirement Translation: Define acceptance criteria for developers and testers, ensuring clear requirements.• Prioritization: Work with Product Owners to prioritize business needs using techniques like Requirement Ranking, MOSCOW, and Kano analysis.• Process Analysis: Develop ‘As-Is’ and ‘To-Be’ process maps using BPMN/Visio to identify gaps, improve workflows, and track progress effectively. Show less

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  Saman Niroo Paad

  Nov 2015 - Feb 2020

  Senior Project Officer

  Executive support of Communities Division at Community Services Directorate (CSD)• Led multiple IT-based software development for telecommunication projects, ensuring on-time and high-quality delivery.• Developed and maintained project plans, schedules, calendars, and task lists.• Monitored project progress against milestones and deliverables and conduct regular project status updates and reporting.• Developed and documented project records based on Government Recordkeeping policies and procedures.• Reviewed and reported on relevant information and guidance materials from internal standards organisations to inform decision making and policy development. Show less

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  Select PTE, Sydney, Australia

  Feb 2020 - May 2021

  Project Manager Scrum Master

  Select PTE is an online English institution majoring on international English tests.• Managed multiple educational training database development projects and coordinate multiple streams from start to finish, ensuring on-time and high-quality delivery.• Developed IT solutions, reviews and retrospectives, considering academic data by backlog grooming and risk management.• Developed comprehensive project plans considering academic data and risk management to meet all defined milestones.• Overarched issues, risks and dependencies and report through the governance meetings.• Engaged stakeholders, including program managers, product owners, academic staff, and clients, fostering active participation and alignment with project objectives.• Monitored and controlled project activities in data ecosystems using established data science methodologies and tools including, data mining and data processing to ensure data quality, governance, and legacy.• Documented projects operating reports, outcomes and lessons learned while transitioning deliverables to relevant stakeholders. Show less

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  BSA Limited.

  May 2021 - now

  Senior Project Manager | Scrum Master

  Project Manager / Scrum Master– BSA Limited, Sydney, May 2021 – Present BSA LIMITED IS AN AUSTRALIAN COMPANY SPECIALIZING IN INFRASTRUCTURE SERVICES, INCLUDING TELECOMMUNICATIONS, ENERGY, AND BUILDING SOLUTIONS. • Managed and coach Scrum team and led Agile streams, ensuring on-time and high-quality delivery.• Collaborate with the team define the Vision statement, develop delivery plan, • Developed sprint planning and maintained product backlogs, project schedules, budget estimates, resources, and timelines.• Monitored project progress against milestones and deliverables, and conducted regular project status updates and reporting.• Identified Subject Matter Experts (SMEs) and managed their engagement and alignment with project learning outcomes by building relationships and by addressing their expectations and concerns.• Coordinated and supported project communications by facilitating regular communication channels, meetings, and focus groups.• Identified and assessed project risks and potential issues, developed risk mitigation strategies and contingency plans. Show less