Stecy Rioux

Experience

• 

  Bombardier

  Jan 2002 - Jan 2020

  •Managed, developed and mobilized a multidisciplinary team of 11 professionals engaged to increase the overall customer experience• Managed resources, budgets and processes of Challenger customer delivery center activities, including customer visits, catering and event coordination • Interacted closely with a large number of stakeholders working in various areas of expertise to develop efficient plan to meet program key milestones • Acted as a subject matter expert of the design team, collaborating with Sourcing team to implement commercial agreements in line with risk mitigations and growth requirements.• Achieved and surpassed cost reduction targets• Defined, implemented and managed the interior design selection offer for the Challenger business aircraft program• Developed strategies in line with company requirements, supporting new product development and existing production line, achieving more flexibility and innovative way to increase the sales activities • Defined, implemented and monitored performance indicators in line with company objectives Show less • Acted as the main point of contact for the management of high profile customer accounts • Defined aircraft specification according to customer's needs and requirements to ensure the ultimate customer experience• Interacted with various stakeholders such as Challenger owners/operators, senior management, consultants, professional unionized and non -unionized from sales to final delivery• Managed the overall project throughout manufacturing phase and final delivery including title transfer and registration process Show less • Managed a change management project “BMIS Education Road Map Project” according to the PMP methodology. Led a team of multimedia consultants, change agents, business analysts and a training specialist project.• Developed training (interactive, e-learning, work session) which is aimed at all levels of the organization and precedes the transactional courses required for any new”ERP” implementation.• Informed people about the new business vision in order to improve the understanding of necessary transitions and manufacturing processes. Show less • Led an ERP project composed with a team of business analysts, application specialists and consultants working to deploy the SAP solution for Sourcing, Material Logistic and Supplier Compliance sectors(MM and QM modules) through manufacturing plants in Montreal, Wichita, and Belfast • Developed new standard processes for sourcing and supplier compliance • Defined and executed a communication strategy for 500 users affected by the changes in SAP• Managed a phase 2 project that improved the spare parts customer service, which involved re engineering processes, allowing opening warehouses in Chicago and Frankfurt Show less

  • Manager, Customer Facing Team, Business Aircraft

    Jan 2012 - Jan 2020

  • Customer Account Manager, Business Aircraft

    Jan 2006 - Jan 2012

  • Change Management Project Manager

    Jan 2005 - Jan 2006

  • Team Lead Sourcing and Quality

    Jan 2002 - Jan 2005
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  L3Harris Technologies

  Nov 2020 - now

  Sub Contractor Management- Major Military Proposals