Nitin Bhatia

Experience

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  TNT

  Mar 2007 - Mar 2016

  System & Process Manager

  Directs cross-functional teams responsible for designing, implementing, maintaining, managing and continuously improving the processes across the organization. Establishes metrics for performance that will support and drive critical behaviours and decision making. Prepares, monitors and reports on project status, timelines, issues and milestones. Communicates the status and results of assigned projects to relevant internal leadership as appropriate. Responsible for the coordination, implementation, execution, control and completion of specific projects ensuring consistency with organizational strategy, commitments and goals. Anticipates, communicates and manages risks for project success. Identifies, communicates, and executes opportunities for change to improve internal controls, policies and procedures to streamline operations, and provide superior financial reporting. Understands interrelationships across functional areas and business units to redesign processes, improve efficiency and ensure optimal results. Assists with the socialization and deployment of identified process improvements. Fosters a positive and proactive work environment, emphasizing respect for individuals, high standards of quality, customer service, innovation and team work. Show less

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  Mentfield Logistics Group

  Mar 2016 - Feb 2017

  Operations Manager
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  Accenture

  Feb 2017 - Dec 2018

  EMEA Service Delivery Lead

  Responsible for UK & Ireland operations for one of the biggest Accenture's client. Accountable to manage client priority and share information required for the team to be successful and drive client aligned plans. Looking into incidents where service delivery does not match the highest standards. Acting as the central point of communication within the Service Delivery team.

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  Vodafone

  Dec 2018 - now

  Service Delivery Manager

  As a Service Delivery Manager I provide market leading Field-engineering service in support of our dedicated customer contracts. I have direct liaison with our customers, act as a key stakeholder in the delivery of major programmes, sales team interaction with consideration on revenue generation and growth, and the rest of the Field leadership teams to support the continued growth and development of our Customer Solutions Operations team in Technology Operations.